Michelle Anker
Sherwood Park,AB
Summary
Clinic Manager and enthusiastic professional with more than 4 years of experience managing operations in patient-centric dental office. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume dental practices by providing exceptional customer service.
Overview
29
29
years of professional experience
Work History
Dental Clinic Manager
Canadian Dental Services
09.2019 - Current
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enforced maintenance of clean and organized work environment in compliance with regulations set by regulatory bodies including CDSA, ABRDA, CDHA.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Budgeted for resources to control expenditure and maximize profits.
- Developed marketing strategies to increase visibility and patient base.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Attended regular meetings with regional operations to discuss clinic operations and policies.
- Provided direct care to patients.
- Developed and updated policies and procedures, maintaining compliance with guidelines presented by regulating bodies for all staff members.
- Ordered all dental supplies and kept check on inventory levels. Maintained a budget which was 5% of current production numbers.
- Collaborated with operation manager to maintain daily operations such as budgets, staffing and patient care.
Registered Dental Assistant
Fort Dental Health Group
05.1994 - 09.2019
- Cleaned and sterilized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sterilized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Used Dentrix and Recall max to document and maintain patient information and health background.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Took dental images following strict patient protection rules, applying lead aprons.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy,
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high-level accuracy.
- Promoted to Clinic lead to assist management in changes and issues in the clinical areas.
Education
No Degree - DENTAL ASSISTING
NAIT
Edmonton, AB06.1993
Skills
* Problem solving
* Managing Dentist and staff schedules to optimize patient care
* Working with AR to collect unpaid portions from patients and insurance companies
* Working with Treatment Coordinator to ensure schedule is full and patients have clear estimates
* Expediting clear expectations and responsibilities by organizing staff meetings and personal 1 on 1 touch bases
* Currently still hold valid RDA license
Family
I love and am searching for work life balance. My family is my whole world.
Timeline
Dental Clinic Manager
Canadian Dental Services
09.2019 - Current
Registered Dental Assistant
Fort Dental Health Group
05.1994 - 09.2019
No Degree - DENTAL ASSISTING
NAIT
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