Michelle Andraychak-Condensa
Hilti Corporation
SANFRANCISCO
46
years of professional experience
Experienced account manager with a background in consultative selling, client retention, and pipeline management. Known for building strong relationships, resolving escalated issues, and driving customer satisfaction and sales growth.
Work History
Account Manager
2 Years 1 Month- Built strong client relationships to identify needs and recommend appropriate Hilti solutions.
- Managed assigned accounts through consultative selling and consistent customer follow-up.
- Prepared accurate quotations and proposals using CRM and sales tools.
- Coordinated territory activity to maintain pipeline visibility and prioritize high-value opportunities.
- Delivered product demonstrations and technical guidance to improve solution adoption.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Senior Account Executive
3 Years 3 Months- Protected and grew a book of business for the SF, Marin, San Jose and East Bay.
- Managed construction industry account portfolios, strengthening client retention and renewal performance.
- Prospected new business through outbound calls, referrals, and targeted territory development.
- Presented network solutions to contractors, suppliers, and manufacturers, aligning offerings with project needs.
- Negotiated advertising and subscription agreements, balancing pricing, terms, and client expectations.
Areas Sales Manager
36 Years 2 Months- Coached and developed a sales team of up to 36 sales representatives and office staff.
- Presented integrated marketing packages tailored to client branding and lead-generation goals.
- Developed territory sales strategies for local advertising solutions and business growth opportunities.
- Managed sales pipeline, forecasts, and account follow-up using CRM tools.
- Prospected small and mid-sized businesses for digital and directory advertising accounts.
- Mediated escalated customer service disputes turning dissatisfied clients into long-term accounts through active listening and tailored solutions
Education
High School Diploma
- Extracurricular Activities: Basketball, Volley Ball, Head Cheerleader, Theatre
- GPA 3.0
- Relevant Coursework: Business
Marketing - Marketing
Skills
Account management
Client relationship management
Consultative selling
Customer satisfaction
Client relations
Relationship building
Teamwork and collaboration
Accomplishments
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Training - Designed and executed monthly individual and team training for company sales team, increasing employee productivity and product knowledge.
- Supervised team of up to 36 staff members.
- Collaborated with training team in the development of sales training videos.
- Trained in Google Key Words
- Achieved account management effectively by using SFDC.
- Documented and resolved employment issues which led to successful ongoing training and in some cases termination
Timeline
Account Manager
Hilti Corporation
05.2023 - 06.2025Read More
Senior Account Executive
Dodge/Blue Book Construction Network
02.2020 - 05.2023Read More
Areas Sales Manager
ATT Advertising Solutions/YP.Com
04.1979 - 06.2015Read More
University Of Phoenix
Marketing from Marketing
Read More
Immaculated Conception Academy (ICA)
High School Diploma
Read More
Recipient of the CEO Award 3 times for sales excellence
Over my years with ATT/YP.com I was honored to receive 3 personal CEO awards and my sales teams consistently had the most members in our office who were awarded the same. These honors are a testament to my team our drive to succeed, what we built and the relationship we had together.