Michelle Andrade
Thornton,Canada
Summary
To secure an entry-level position that allows me to apply skills and dedication to achieve excellence in my work. I aim to contribute to the success of the company while growing professionally and gaining opportunities for advancement.
Overview
22
22
years of professional experience
Work History
Receptionist Assistant
Lofranco Corriero Personal Injury Lawyers
Mississauga, Canada
08.2009 - Current
- Manage reception area, greeting clients to provide a welcoming environment.
- Oversee office supplies inventory, reordering supplies as needed.
- Direct calls through busy switchboard for efficient communication.
- Coordinate incoming and outgoing mail to ensure effective information flow.
- Process faxes using ixnamer and fms software for precise documentation.
- Name and file all correspondence, emails, incoming mail and faxes. (4 Paralegals)
- File all incoming and outgoing mail for multiple offices.
- Schedule appointments via Outlook and organize meetings efficiently.
- Report maintenance issues promptly to building management for timely resolution.
- Prepare client correspondence, including letters to clients, doctors, and insurance companies, cheque requisitions, medical briefs.
- Manage storage files.
- Provide assistant to Owner/Manager with Attendance, etc. and private & confidential matters.
Customer Service/Cashier
Price Chopper (Now Freshco)
Toronto, Canada
02.2009 - 08.2009
- Processed transactions quickly and accurately, including cash, debit, and credit card payments.
- Supervised front-end operations, ensuring smooth customer transactions.
- Conducted cash register audits and managed store opening and closing duties.
- Coordinated staff assignments during high-volume periods.
- Organized store inventory and ensured a neat and efficient work environment.
- Provided excellent customer service by addressing customer inquiries and concerns.
Administrative Assistant
Frontier Computing
Toronto, Canada
09.2006 - 06.2007
- Assisted walk-in clients and answered phone calls, providing product information for blind and visually impaired customers.
- Prepared quotes for products via email, phone, and in-person interactions.
- Managed inventory by ordering pamphlets and flyers for promotional purposes.
- Represented the company at CNIB fairs.
- Processed payments, including debit, cash, credit cards, and cheques.
- Provided administrative support, including filing, photocopying, and faxing.
- Assisted the President/Owner with personal tasks as needed.
- Temp Position
Customer Service/Cashier
Dominion (Metro)
Toronto, Canada
01.2004 - 01.2006
- Managed customer service desk, overseeing photo lab services, Western Union, and money orders to meet customer needs.
- Processed transactions and managed self-checkout stations, ensuring smooth customer experience.
- Assisted customers with inquiries at the service desk.
- Supervised front-end staff, facilitating team coordination and support during peak hours.
- Audited cash registers and handled store opening and closing duties.
- Ensured the store was organized and ready for closing each day.
Education
High School Diploma -
Parkdale Collegiate
Toronto, ON01-2004
Skills
- Reception management
- Appointment scheduling
- Multi-line telephone operation
- Mail handling
- Document control
- Data inputting
- Administrative support
- Office administration
- Confidentiality handling
- Detail orientation
Timeline
Receptionist Assistant
Lofranco Corriero Personal Injury Lawyers
08.2009 - Current
Customer Service/Cashier
Price Chopper (Now Freshco)
02.2009 - 08.2009
Administrative Assistant
Frontier Computing
09.2006 - 06.2007
Customer Service/Cashier
Dominion (Metro)
01.2004 - 01.2006
High School Diploma -
Parkdale Collegiate