MICHELLE ANDERSON
Upland
Summary
Dynamic operations leader with a proven track record at PMP, driving efficiency, productivity, and client satisfaction through strategic decision-making and effective team leadership. Skilled in process improvement, cross-functional collaboration, and optimizing workflows to exceed performance goals and organizational expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Vice President
PMP
Orange County, Los Angeles, and Inland Empire
03.2019 - Current
- Oversee comprehensive Homeowners Association (HOA) management for a portfolio of communities in Orange County
- Directly manage 32 team members, fostering a collaborative and high-performance work environment
- Oversee the operations and management of high-rise, mixed-use communities, including residential and commercial units along with onsite staffed associations.
- Conduct budget training sessions to ensure team members are proficient in financial planning and management.
- Develop and implement strategic initiatives resulting in improved operational efficiency, and increased client satisfaction.
- Collaborate with cross-functional teams to streamline processes, and enhance communication, leading to increased revenue, and client/employee retention
- Successfully manage budgeting for the divisions, community development, and conflict resolution
- Establish and nurture strong relationships with clients, promptly address concerns, and ensure high customer satisfaction.
- Play a pivotal role in business development, company culture, and leadership.
- Acting as a key liaison between PMP and clients, ensuring alignment with their goals and objectives
- Well-versed in statutes and regulations pertaining to community association management ensuring compliance and informed decision-making.
- Implemented strategies to boost team morale, resulting in increased productivity and employee satisfaction.
Regional Manager
Action Property Management
Los Angeles, CA
09.2016 - 03.2019
- Led Homeowners Association (HOA) community management initiatives for properties in the Los Angeles area.
- Managed day-to-day operations, including budgeting, vendor management, and collaborating with the internal team and vendors.
- Implemented strategies to improve resident engagement, and enhance property values, resulting in increased resident satisfaction.
- Oversee the day-to-day operations for high-rise, staffed communities in the Greater Los Angeles area and surrounding communities.
- Collaborated with the Leadership team to ensure the seamless functioning of the communities we manage.
Senior Community Association Manager
The Management Trust
Tustin, CA
02.2011 - 09.2016
- Managed Homeowners Association (HOA) community management responsibilities for designated properties including residential and commercial units
- Oversaw financial management, and architectural control, to ensure compliance with HOA regulations
- Facilitated effective communication between the Board of Directors, homeowners, and vendors
- Develop and implement facility operation policies updating governing documents and ensuring efficient operations with the communities.
Education
Associate of Science - Organizational Leadership
Cornell University
Skills
- Operational planning
- Process updates
- Operations Management
- Staff Leadership
- Strategic Decision-Making
- Process Improvements
Certification
- CMCA Designation 2019
- AMS Designation 2020
LANGUAGES
Spanish
Timeline
Regional Vice President
PMP
03.2019 - Current
Regional Manager
Action Property Management
09.2016 - 03.2019
Senior Community Association Manager
The Management Trust
02.2011 - 09.2016
Associate of Science - Organizational Leadership
Cornell University