Michelle Allard
Winnipeg
Summary
Hardworking restaurant manager with 20 plus years in the hospitality industry. Efficient and results-driven Restaurant Manager with background in managing all levels of dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Manager
529 Wellington Steakhouse
Winnipeg
11.2024 - Current
- Supervised daily restaurant operations and maintained high service standards.
- Trained staff on customer service techniques and menu knowledge.
- Managed inventory levels and coordinated supply orders efficiently.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved conflicts among employees in an effective manner.
Restaurant General Manager
Fionns MacCools Regent Ave
Winnipeg
08.2023 - 08.2024
- Oversaw daily restaurant operations to ensure smooth service flow.
- Managed staff schedules to optimize team efficiency and coverage.
- Trained new employees on restaurant policies and customer service standards.
- Developed promotional strategies to enhance customer engagement and sales.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Scheduled staff shifts and monitored labor costs.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Managed accounts payable, accounts receivable and payroll.
- Assisted staff by serving food and beverages or bussing tables.
Smitty's restaurant and Lounge
Assistant general manager
Winnipeg
01.2012 - 08.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Oversaw daily operations to ensure consistent workflow and efficiency.
- Managed inventory control processes to maintain accurate stock levels.
- Developed training programs for new hires on operational procedures.
- Organized daily work schedules for staff, assigning duties and responsibilities accordingly.
- Conducted regular performance reviews for all personnel under direct supervision.
- Maintained an organized filing system of employee records, documents, payroll information.
- Resolved conflicts between personnel through effective communication techniques while maintaining a positive working environment.
Education
Some College (No Degree) - Tourism And Travel Management
Travel And Tourism College
BC Skills
- Staff training
- Inventory management
- Customer service
- Budgeting
- Scheduling efficiency
- Payroll administration
- Effective communication
- Problem solving
- Team building
- Restaurant operations management
- Employee schedule management
- Kitchen oversight
- Passion for customer satisfaction
- Professionalism
Certification
- Team building and conflict resolution-MTEC
- Smart Choices
- Food handlers
- Train the Trainer -MTEC
Timeline
Restaurant Manager
529 Wellington Steakhouse
11.2024 - Current
Restaurant General Manager
Fionns MacCools Regent Ave
08.2023 - 08.2024
Smitty's restaurant and Lounge
Assistant general manager
01.2012 - 08.2023
Some College (No Degree) - Tourism And Travel Management
Travel And Tourism College