Michelle Adamski
Mississauga,Ontario
Summary
Dynamic Senior Mortgage Specialist at RBC with a proven track record in exceeding sales targets and fostering superior customer service. Adept at mentoring junior specialists and managing risk through thorough analysis. Recognized for building strong community relationships and promoting teamwork, ensuring high-quality service delivery in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Senior Mortgage Specialist
RBC
01.2014 - Current
- Efficiently managed a high volume of daily tasks, prioritizing workload based on deadlines and client needs without sacrificing quality or accuracy.
- Mentored junior mortgage specialists for improved performance, sharing industry knowledge and best practices.
- Identified potential risks in mortgage applications through careful analysis and due diligence procedures, safeguarding the organization from financial loss.
- Assisted clients in understanding complex mortgage terms by simplifying concepts into clear explanations tailored to individual needs.
- Contributed to company growth by consistently exceeding sales targets through proactive client outreach and excellent product knowledge.
Centre Manager
Wellspring Cancer Support Centre
09.2008 - 01.2014
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, volunteer work and service levels to maintain quality service.
- Managed a team of over 100 volunteers and professionals.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Education
Bachelor of Arts - Sociology
University of Windsor
Windsor Ontario06-1999
Skills
- Reliable decision making
- Superior customer service
- Excellent COI relationships
- Well Established reputation in builder and realtor community
- Collaborative teamwork and mentor to junior MS
Timeline
Senior Mortgage Specialist
RBC
01.2014 - Current
Centre Manager
Wellspring Cancer Support Centre
09.2008 - 01.2014
Bachelor of Arts - Sociology
University of Windsor
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