Michella Bergantim
Woodbridge,ON
Overview
9
9
years of professional experience
Work History
Child Caregiver
Private Home
08.2015 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Established daily routines to provide structure and predictability for children under care.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
Customer Care Representative
Regal Crest Homes
09.2023 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Office Administrator
Medigroup
04.2021 - 08.2022
- Handled the service department
- In charge of dealing with all paper work and contracts
- Dealt with builders and conflicts on site
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Followed through with client requests to resolve problems.
Hostess
Fit4less
04.2019 - 01.2020
- Front desk management, cleaned around the gym, assisted people in joining the facility.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout their experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front reception to accommodate groups with special requests.
Receptionist
D&A Collection Corporation
09.2018 - 03.2019
- Call Center Dialer
- Reported to Account Manager Daily
- Worked with Confidential Information.
Cashier/Customer Service
Caldense Bakery
12.2016 - 03.2017
- Served Customers
- Cashed Out Customer
- Occasionally Opened and Closed Bakery.
Education
Early Childhood Education
St Lawrence College
Highschool Diploma -
Emily Carr Secondary School
06.2018
Skills
- Data Entry
- Billing
- Customer Service Skills
- Filing
- Microsoft
- Microsoft Word
- Receptionist
- Inventory
- Organizational Skills
- Microsoft Office
- Outlook
- Scheduling
- Management
- Host/Hostess
- Front Desk
- Cleaning Experience
- Communication Skills
- Account Management
- Event Planning
- Patience and Tolerance
- Professionalism and Ethics
- Parent-teacher collaboration
- Positive Reinforcement
- Inclusive Environment
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
Languages
English
Elementary
Additional Information
Outgoing, and Energetic, Responsible, Determined, and Hardworking, Good Communication Skills, Punctual
Timeline
Customer Care Representative
Regal Crest Homes
09.2023 - 06.2024
Office Administrator
Medigroup
04.2021 - 08.2022
Hostess
Fit4less
04.2019 - 01.2020
Receptionist
D&A Collection Corporation
09.2018 - 03.2019
Cashier/Customer Service
Caldense Bakery
12.2016 - 03.2017
Child Caregiver
Private Home
08.2015 - Current
Early Childhood Education
St Lawrence College
Highschool Diploma -
Emily Carr Secondary School