Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Michella Bergantim

Woodbridge,ON

Overview

9
9
years of professional experience

Work History

Child Caregiver

Private Home
08.2015 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Established daily routines to provide structure and predictability for children under care.
  • Assisted with homework completion, reinforcing subject matter comprehension and academic success.

Customer Care Representative

Regal Crest Homes
09.2023 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Office Administrator

Medigroup
04.2021 - 08.2022
  • Handled the service department
  • In charge of dealing with all paper work and contracts
  • Dealt with builders and conflicts on site
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Researched and corrected customer concerns to promote company loyalty.
  • Followed through with client requests to resolve problems.

Hostess

Fit4less
04.2019 - 01.2020
  • Front desk management, cleaned around the gym, assisted people in joining the facility.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout their experience.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front reception to accommodate groups with special requests.

Receptionist

D&A Collection Corporation
09.2018 - 03.2019
  • Call Center Dialer
  • Reported to Account Manager Daily
  • Worked with Confidential Information.

Cashier/Customer Service

Caldense Bakery
12.2016 - 03.2017
  • Served Customers
  • Cashed Out Customer
  • Occasionally Opened and Closed Bakery.

Education

Early Childhood Education

St Lawrence College

Highschool Diploma -

Emily Carr Secondary School
06.2018

Skills

  • Data Entry
  • Billing
  • Customer Service Skills
  • Filing
  • Microsoft
  • Microsoft Word
  • Receptionist
  • Inventory
  • Organizational Skills
  • Microsoft Office
  • Outlook
  • Scheduling
  • Management
  • Host/Hostess
  • Front Desk
  • Cleaning Experience
  • Communication Skills
  • Account Management
  • Event Planning
  • Patience and Tolerance
  • Professionalism and Ethics
  • Parent-teacher collaboration
  • Positive Reinforcement
  • Inclusive Environment
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Reliability

Languages

English
Elementary

Additional Information

Outgoing, and Energetic, Responsible, Determined, and Hardworking, Good Communication Skills, Punctual

Timeline

Customer Care Representative

Regal Crest Homes
09.2023 - 06.2024

Office Administrator

Medigroup
04.2021 - 08.2022

Hostess

Fit4less
04.2019 - 01.2020

Receptionist

D&A Collection Corporation
09.2018 - 03.2019

Cashier/Customer Service

Caldense Bakery
12.2016 - 03.2017

Child Caregiver

Private Home
08.2015 - Current

Early Childhood Education

St Lawrence College

Highschool Diploma -

Emily Carr Secondary School

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Michella Bergantim