Michell Hernandez
Kingston,ON
Summary
Dynamic professional with a proven track record in customer service and staff management. Excelled in maintaining high cleanliness standards and resolving customer issues swiftly, improving guest satisfaction. Skilled in quality control and conflict resolution, adept at fostering positive experiences in fast-paced environments. Achieved a significant improvement in operational efficiency and customer feedback.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Comfort Inn
Kingston, Ontario
02.2024 - 09.2025
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Responded promptly to guest requests for additional supplies or services.
- Ensured all rooms maintained cleanliness standards using thorough checklists.
Store Supervisor
Rapidito Latin Market
Kingston, Ontario
09.2024 - 01.2025
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Organized training sessions for new employees on best practices in order fulfillment processes.
- Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
- Conducted monthly inventories to determine accuracy of records.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Dealt with customer complaints and rectified product and service issues.
Barista
Starbucks
Kingston, Ontario
05.2023 - 02.2024
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Received and accurately processed customer payments.
- Described menu items to customers and suggested appealing products.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Administrative Assistant/Receptionist
Mechanix
Veracruz, Mexico
10.2021 - 01.2023
- Drove customer feedback to deliver information to management for corrective action.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Greeted visitors and provided general information about the company.
Server
Olea
Veracruz, Mexico
02.2019 - 10.2021
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted guests and provided menus.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
Villarica
Mexico06-2016
Skills
- Customer service
- Health and safety
- Customer service-focused
- Staff management
- Staff development
- Conflict resolution, hospitality standards knowledge
- Vacuuming and sweeping
- Strong work ethic
- Hospitality service expertise
- Food spoilage prevention
- Quality control
- Meeting planning
- Word, Software, Proficiency
- Excel Software Proficiency
Certification
- Smart Serve
- Food Handler
- Office
Timeline
Store Supervisor
Rapidito Latin Market
09.2024 - 01.2025
Housekeeping Room Attendant
Comfort Inn
02.2024 - 09.2025
Barista
Starbucks
05.2023 - 02.2024
Administrative Assistant/Receptionist
Mechanix
10.2021 - 01.2023
Server
Olea
02.2019 - 10.2021
High School Diploma -
Villarica
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