Michell Araya
Calgary
Summary
Professional administrative specialist with a proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Caja Costarricense Del Seguro Social
12.2019 - 12.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Executed follow-up communications to enhance client outreach.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Social Work
Universidad Libre De Costa Rica
Costa Rica09-2024
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Document preparation
- Calendar management
- Timekeeping systems
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Caja Costarricense Del Seguro Social
12.2019 - 12.2024
Bachelor of Science - Social Work
Universidad Libre De Costa Rica
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