MICHELINE ST JACQUES
Ottawa,ON
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Brokerlink
Ottawa
10.2018 - 04.2020
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Processed financial documents including contracts, expense reports and invoices
- Planned and executed corporate meetings, lunches and special events for employees
- Managed conference calls by documenting participant details and preparing audio recordings for future reference using BlueButler
- Managed phone calls from clients when Advisor was unavailable and provided informative answers to questions
- Coordinated meetings with other department managers and served as main liaison between department heads and executives
- Performed complex administrative management of sensitive and confidential issues
- Supported departmental operations, including filing, monthly report preparation and vendor requisitions
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Managed building access and supplied key cards to employees and visitors
- Assisted with administrative tasks, including filing, answering phones and billing
- Entered data into company database and updated details, including customer contacts, reinstatements and Underwriting contact to keep information current
Hairstylist
Salon Silk
Ottawa
08.2010 - 10.2018
- Maintained updated knowledge of industry products, including chemical composition, structure and properties
- Recommended products to customers to meet current needs or resolve specific concerns
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Colored, cut and installed extensions according to client reference photos and desired outcome
- Trained new stylists and assistants
- Introduced state-of-the-art techniques for coloring and treating hair
- Washed, colored, cut, dried and styled hair for clients
- Readied items for photo shoots by removing tags, buffing surfaces and arranging layouts
- Created repeat business by developing long-term relationships with regular customers to increase client base
- Completed continuing education and training to stay up to date with new trends and techniques
- Recommended styles and treatments based on clients' needs and appearances
Education
High School Diploma -
St Nicholas
OttawaRIBO Licensed -
Insurance Institute Of Ontario
Ottawa07.2019
Support Worker -
Algonquin
Ottawa08.2009
Cosmetology -
West End Academy
Ottawa06.2005
Skills
- Tracking documents
- Records management systems
- Faxing documents
- Sensitive material handling
- Data entry
- Customer service
- Sales
- Billing and account support
- Multitasking and prioritization
- Computer skills
- Customer and client relations
- Clerical support
Languages
English
Timeline
Administrative Assistant
Brokerlink
10.2018 - 04.2020
Hairstylist
Salon Silk
08.2010 - 10.2018
RIBO Licensed -
Insurance Institute Of Ontario
High School Diploma -
St Nicholas
Support Worker -
Algonquin
Cosmetology -
West End Academy