Hi, I’m
Micheline Shink
Regina,SK
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with positive demeanor and proven bilingual skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
years of professional experience
Work History
Farm Credit Canada (FCC)
Bilingual Ag Lending Analyst
01.2010 - 01.2019
Job overview
- Assisted farmers with processing loan applications over the phone in a call center environment
- Applied product and business knowledge in confirming loan details and made credit decisions based on submitted applications
- Worked directly with lending authorities to determine candidate eligibility
- Processed 2-3 loans a day, averaging 250 in a year, valuing anywhere from $4K to $750K
- Received the Customer Service Excellence award every year since 2012 for consistently scoring 5 out of 5 on customer satisfaction surveys
- Worked directly with individual farmers as well as farming and harvesting corporations
- Negotiated with corporate representatives and shareholders to determine best strategies and services for the company’s needs
- Processed other client requests such as equipment loans, land loans, and crop input loans
- Performed arrears calls to warn clients of late or overdue payments
- Worked on various committees including the Social Committee as treasurer and the Vacation Task Force
- Oversaw the transition to a new system for scheduling and assigning employee vacations.
Farm Credit Canada (FCC)
Bilingual Product Analyst (Term)
01.2014 - 01.2015
Job overview
- Served as a sales and marketing representative responsible for servicing local, district, and national accounts to execute company initiatives and to promote sales growth
- Worked with AgExpert accounting software for farmers and farm businesses
- Entered financial information, receipts, expenses, grain, and inventory
- Program was employed for end-of-the-year tax purposes and financial management
- Performed sales coaching, lead referrals, and program delivery
- Supported activities of AgExpert Certified Advisors, Field Manager Consultants, FCC field staff, FCC Management Software Resellers, and Exclusive Plus Members
- Assisted with marketing and sales activities as assigned.
Kelly Services
Bilingual Clerk
01.2009 - 01.2010
Job overview
- Acted as the essential assistant responsible for handling and organizing student files and associated paperwork
- Oversaw daily hearings and completed follow-up documents and records
- Booked hotel rooms, made travel arrangements and other amenities and services on behalf of trial attendees
- Performed data-entry for cases and forwarded documents to lawyers
- Coordinated with lawyers on managing different students and cases and acted as a liaison between lawyers and their clients
- Provided information to clients on court dates or important meetings and other events to attend.
Ticket.com/2010 Winter Olympics
Bilingual Customer Service Representative
01.2008 - 01.2009
Job overview
- Provided excellent customer service over a high influx of inbound calls
- Responded to inquiries in a timely and efficient manner
- Resolved issues as they arose and provided IT solutions when needed
- Handled the delivery of tickets to clients and answered any questions they had about the process
- Supported the lottery process for distributing tickets to the 2010 Winter Olympics
- Handled delivery issues and coordinated clients on what to do once they received tickets
- Answered general questions about the 2010 Winter Olympics.
The Co-operator
Bilingual Client Service Representative
01.2007 - 01.2008
Cuets
Bilingual Dispute Representative
01.2005 - 01.2007
Retail Stores
Third key
01.2003 - 01.2007
Education
University of Regina, Regina, SK
Certificate from Certificate of Public Relations And Event Planning
05.2017
Skills
- Critical Thinking
- Problem-solving abilities
- Product Sales
- Customer Relations
- Active Listening
- Call center experience
- Organization and Time Management
Education Recognition
- Certificate in Public Relations and Event Planning, University of Regina, Regina, SK
- AgExpert Analyst Certified Adviser (ACA) Training, Regina, SK
- Bomgar Certified Representative, Regina, SK
- Grade 12 Diploma, Monseigneur de Laval, Regina, SK
- Customer Problem Solving Training, Farm Credit Canada, Regina, SK
- Business Management Program, University of Regina, Regina, SK
- Customer Relationships that Last (WOW) Training, CUETS, Regina, SK
Coreskills
Exceptional communication skills for oral and written English and French, Organizes, leads, and engages in regular team meetings, Regularly employs critical thinking, decision-making, and problem solving skills
Awards
- FCC, Excellence Award in Customer Service 2012-2017
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Product Analyst (Term)
Farm Credit Canada (FCC)
01.2014 - 01.2015
Bilingual Ag Lending Analyst
Farm Credit Canada (FCC)
01.2010 - 01.2019
Bilingual Clerk
Kelly Services
01.2009 - 01.2010
Bilingual Customer Service Representative
Ticket.com/2010 Winter Olympics
01.2008 - 01.2009
Bilingual Client Service Representative
The Co-operator
01.2007 - 01.2008
Bilingual Dispute Representative
Cuets
01.2005 - 01.2007
Third key
Retail Stores
01.2003 - 01.2007
University of Regina
Certificate from Certificate of Public Relations And Event Planning
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