Summary
Overview
Work History
Education
Skills
Education Recognition
Coreskills
Awards
Languages
Timeline
Hi, I’m

Micheline Shink

Regina,SK
Micheline Shink

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with positive demeanor and proven bilingual skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
years of professional experience

Work History

Farm Credit Canada (FCC)

Bilingual Ag Lending Analyst
01.2010 - 01.2019

Job overview

  • Assisted farmers with processing loan applications over the phone in a call center environment
  • Applied product and business knowledge in confirming loan details and made credit decisions based on submitted applications
  • Worked directly with lending authorities to determine candidate eligibility
  • Processed 2-3 loans a day, averaging 250 in a year, valuing anywhere from $4K to $750K
  • Received the Customer Service Excellence award every year since 2012 for consistently scoring 5 out of 5 on customer satisfaction surveys
  • Worked directly with individual farmers as well as farming and harvesting corporations
  • Negotiated with corporate representatives and shareholders to determine best strategies and services for the company’s needs
  • Processed other client requests such as equipment loans, land loans, and crop input loans
  • Performed arrears calls to warn clients of late or overdue payments
  • Worked on various committees including the Social Committee as treasurer and the Vacation Task Force
  • Oversaw the transition to a new system for scheduling and assigning employee vacations.

Farm Credit Canada (FCC)

Bilingual Product Analyst (Term)
01.2014 - 01.2015

Job overview

  • Served as a sales and marketing representative responsible for servicing local, district, and national accounts to execute company initiatives and to promote sales growth
  • Worked with AgExpert accounting software for farmers and farm businesses
  • Entered financial information, receipts, expenses, grain, and inventory
  • Program was employed for end-of-the-year tax purposes and financial management
  • Performed sales coaching, lead referrals, and program delivery
  • Supported activities of AgExpert Certified Advisors, Field Manager Consultants, FCC field staff, FCC Management Software Resellers, and Exclusive Plus Members
  • Assisted with marketing and sales activities as assigned.

Kelly Services

Bilingual Clerk
01.2009 - 01.2010

Job overview

  • Acted as the essential assistant responsible for handling and organizing student files and associated paperwork
  • Oversaw daily hearings and completed follow-up documents and records
  • Booked hotel rooms, made travel arrangements and other amenities and services on behalf of trial attendees
  • Performed data-entry for cases and forwarded documents to lawyers
  • Coordinated with lawyers on managing different students and cases and acted as a liaison between lawyers and their clients
  • Provided information to clients on court dates or important meetings and other events to attend.

Ticket.com/2010 Winter Olympics

Bilingual Customer Service Representative
01.2008 - 01.2009

Job overview

  • Provided excellent customer service over a high influx of inbound calls
  • Responded to inquiries in a timely and efficient manner
  • Resolved issues as they arose and provided IT solutions when needed
  • Handled the delivery of tickets to clients and answered any questions they had about the process
  • Supported the lottery process for distributing tickets to the 2010 Winter Olympics
  • Handled delivery issues and coordinated clients on what to do once they received tickets
  • Answered general questions about the 2010 Winter Olympics.

The Co-operator

Bilingual Client Service Representative
01.2007 - 01.2008

Cuets

Bilingual Dispute Representative
01.2005 - 01.2007

Retail Stores

Third key
01.2003 - 01.2007

Education

University of Regina , Regina, SK

Certificate from Certificate of Public Relations And Event Planning
05.2017

Skills

  • Critical Thinking
  • Problem-solving abilities
  • Product Sales
  • Customer Relations
  • Active Listening
  • Call center experience
  • Organization and Time Management

Education Recognition

  • Certificate in Public Relations and Event Planning, University of Regina, Regina, SK
  • AgExpert Analyst Certified Adviser (ACA) Training, Regina, SK
  • Bomgar Certified Representative, Regina, SK
  • Grade 12 Diploma, Monseigneur de Laval, Regina, SK
  • Customer Problem Solving Training, Farm Credit Canada, Regina, SK
  • Business Management Program, University of Regina, Regina, SK
  • Customer Relationships that Last (WOW) Training, CUETS, Regina, SK

Coreskills

Exceptional communication skills for oral and written English and French, Organizes, leads, and engages in regular team meetings, Regularly employs critical thinking, decision-making, and problem solving skills

Awards

  • FCC, Excellence Award in Customer Service 2012-2017


Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Bilingual Product Analyst (Term)

Farm Credit Canada (FCC)
01.2014 - 01.2015

Bilingual Ag Lending Analyst

Farm Credit Canada (FCC)
01.2010 - 01.2019

Bilingual Clerk

Kelly Services
01.2009 - 01.2010

Bilingual Customer Service Representative

Ticket.com/2010 Winter Olympics
01.2008 - 01.2009

Bilingual Client Service Representative

The Co-operator
01.2007 - 01.2008

Bilingual Dispute Representative

Cuets
01.2005 - 01.2007

Third key

Retail Stores
01.2003 - 01.2007

University of Regina

Certificate from Certificate of Public Relations And Event Planning
Micheline Shink