Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micheline Burrows

Owen Sound

Summary


Professional with proven track record in providing exceptional support and care within communities. Adept at building strong relationships, ensuring effective communication, and addressing diverse needs. Strong team collaborator focused on delivering impactful results and adapting to changing circumstances. Skilled in crisis intervention, active listening, and conflict resolution. Known for reliability and compassionate approach.

Overview

28
28
years of professional experience

Work History

Community Support Worker Team Lead

Participation Lodge Grey Bruce
05.2020 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Monitored and reported on client progress, adjusting support plans to meet evolving needs.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Helped create comprehensive program to meet dual diagdiagnosis needs.

Chef/Restaurant Owner

Sisters Cafe
10.2018 - 08.2023
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Organized and led team participation in community events, raising restaurant's profile and engaging with potential customers.
  • Designed and executed catering menus for high-profile events, adapting offerings to meet diverse client needs.
  • Fostered culture of sustainability by sourcing ingredients from local farms and suppliers.
  • Developed signature dish that became bestseller, combining innovative flavors with classic techniques.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Managed payroll, daily deposits, and cost controls.
  • Developed close relationships with suppliers to source best ingredients.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.

Cook

Participation Lodge Grey Bruce
02.2016 - 10.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Taught and assisted our supported individuals in learning basic kiykitchen skills

Cook Supervisor

Great Western Forestry
10.2014 - 01.2016
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
  • Managed food orders efficiently by coordinating with suppliers for timely deliveries while minimizing costs.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Worked independently in every aspect of this camp kitchen.
  • Worked closely with our forestry team to be sure they had a fantastic variety of wholesome food for there day.

Sous Chef

Cobble Beach Golf Links
05.2010 - 10.2015
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
  • Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Served as an integral part of the hiring process for new kitchen staff members, contributing valuable insights into candidate selection based on experience and skill set compatibility with existing team dynamics.
  • Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
  • Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
  • Developed strong relationships with local vendors, securing fresh ingredients at competitive prices while supporting community businesses.
  • Streamlined kitchen operations, reducing food waste through meticulous inventory management.
  • Achieved consistency in dish presentation, setting high standards that were replicated across all servings.

Cook Shift Leader

Canadian Base Operatos
11.2006 - 04.2010
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Supported overall kitchen success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
  • Streamlined food preparation tasks for more efficient service during peak hours.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Prepared and served various food items in fast-paced institutional environment.
  • Adjusted recipes based on ingredient availability or customer request.

Cook Apprentice

Ted’s Range Road Diner
04.1997 - 10.2006


  • Utilized knife skills to expertly chop, slice, and dice ingredients for various dishes.
  • Enhanced customer satisfaction by preparing and serving high-quality dishes in a timely manner.
  • Demonstrated versatility by mastering multiple cooking techniques, from grilling to sautéing and beyond.
  • Prepared ingredients and assembled dishes according to restaurant recipe specifications, ensuring consistency in taste and presentation.
  • Collaborated with team members to ensure smooth kitchen operations during peak meal times.
  • Efficiently multitasked between various stations within the kitchen, adapting quickly as needed throughout each shift.
  • Maintained food safety and sanitation standards.
  • Managed opening and closing shift kitchen tasks.
  • Learned butchery skills as well as learning a variety of cuts and types of exotic meats including alligator,emu,bison,elk...etc

Education

Personal Support Worker - Healthcare

Georgian Collage
Owen Sound, ON

Skills

  • Behavioral support
  • Disability awareness
  • Transportation assistance
  • Individualized support

Timeline

Community Support Worker Team Lead

Participation Lodge Grey Bruce
05.2020 - Current

Chef/Restaurant Owner

Sisters Cafe
10.2018 - 08.2023

Cook

Participation Lodge Grey Bruce
02.2016 - 10.2018

Cook Supervisor

Great Western Forestry
10.2014 - 01.2016

Sous Chef

Cobble Beach Golf Links
05.2010 - 10.2015

Cook Shift Leader

Canadian Base Operatos
11.2006 - 04.2010

Cook Apprentice

Ted’s Range Road Diner
04.1997 - 10.2006

Personal Support Worker - Healthcare

Georgian Collage

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Micheline Burrows