Micheline Bonds
St. Catharines,ON
Summary
Dedicated Personal Support Worker with a proven track record at Sandra's Home Health Care, adept in providing emotional support and skilled in mobility assistance. Excelled in fostering patient wellness and independence, significantly enhancing client satisfaction. Demonstrates compassionate care alongside strong client advocacy, ensuring privacy and confidentiality.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Sandra's Home Health Care
04.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Assisted with daily living activities, running errands, and household chores.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Personal Support Worker
Community Living Haldimand
03.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
Medical Delivery Driver
Calea
03.2024 - 10.2024
- Adhered to all HIPAA regulations while handling confidential patient information for deliveries.
- Ensured safe transportation of sensitive medical products via careful handling and adherence to protocols.
- Contributed to a safer work environment by following strict guidelines for loading and unloading medical supplies.
- Developed strong relationships with clients through attentive listening skills, addressing concerns or inquiries promptly.
- Handled emergency situations professionally, exhibiting quick decision-making abilities when rerouting or prioritizing urgent deliveries.
- Worked collaboratively with fellow drivers to enhance overall team performance in meeting deadlines and maintaining high-quality service standards.
- Reduced delivery times by efficiently planning and executing optimal routes.
- Increased overall efficiency through consistent communication with dispatchers regarding route updates, delays, or changes.
- Streamlined delivery process by utilizing GPS technology for accurate navigation and time management.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Customer Service Representative
One Touch Direct
02.2019 - 02.2021
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
Nanny/Day Care Owner
Play Rite DayCare
01.2009 - 06.2019
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Education
No Degree - P.S.W Personal Support Worker
CMIT Collage
Hamilton, ON06-2024
High School Diploma -
Westbrook Secondary School
Welland, ON06-1990
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Palliative care
- Privacy and confidentiality
- Housekeeping tasks
- Compassionate care
- Medication organization
- Transportation services
- Daily living support
- Client advocacy
- Disability support
Languages
English
Native or Bilingual
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- CPI Training
Timeline
Medical Delivery Driver
Calea
03.2024 - 10.2024
Personal Support Worker
Sandra's Home Health Care
04.2022 - Current
Personal Support Worker
Community Living Haldimand
03.2022 - Current
Customer Service Representative
One Touch Direct
02.2019 - 02.2021
Nanny/Day Care Owner
Play Rite DayCare
01.2009 - 06.2019
- First Aid Certification - American Red Cross or St John Ambulance.
- CPI Training
No Degree - P.S.W Personal Support Worker
CMIT Collage
High School Diploma -
Westbrook Secondary School
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