Michèle LeBlanc
Grand Lake,NS
Summary
Dedicated adjudicator on the Jordan's Principle and Inuit Child First Initiative's Atlantic regional team (Department of Indigenous Services Canada) since 2022, I bring a breadth of experience working in high intensity environments with tight time frames. Skilled at troubleshooting, communication, conflict resolution. Experienced with managing highly sensitive situations, utilizing diplomacy and navigating culturally sensitive scenarios. Involvement in supporting new staff onboarding and mentoring colleagues in a variety of capacities. Fluency in both official languages has driven improvements in program delivery and stakeholder engagement.
Overview
18
18
years of professional experience
Work History
Senior Program Officer, Program Delivery
Department of Indigenous Services Canada
06.2022 - Current
- Review and adjudication of service/support requests for Jordan's Principle and Inuit Child First Initiative funding, within the Atlantic regional office. Collaborative work with service coordination organizations, families, service providers and recommenders.
- Work closely with regional focal point, management and case managers within First Nations communities to ensure case decisions are culturally safe and in the best interest of the child
- Fast paced/high intensity environment; ensuring CHRT timeframes are respected and met with a high degree of accuracy.
- September 2023 - Present: member of JPCMS Super User team. Role requires excellent knowledge of the Jordan's Principle Case Management System. Assisting front and end users with data corrections within the system. Participation in bi-weekly Super User meetings. Responsible for communicating with users on system updates and product releases. Troubleshooting regional system-related issues/concerns.
- January, 2024: Jordan's Principle Surge Team - Atlantic regional contact. Helped onboard and trained French-speaking Surge Team members. Participated in troubleshooting message boards and forums, offered a deeper perspective on regional practices and provided one-on-one support with intake procedures. Completed system-related data corrections for Surge Team members.
- May, 2023: Participation in the Eskasoni Health Fair, representing the Atlantic Jordan's Principle team. Shared information on the initiative with community members as well as social and health service/advocacy organizations.
Teacher, French and English Languages
Elstertalschule
04.2018 - 04.2019
- Grade 4-11 English, Grade 6-12 French, Grade 12 A-Level English
- Creation of English and French course outlines and curricula following mandated guidelines provided by the tate of Thuringia, Germany.
- Administration of relevant course curriculum, as well as grading of state-level grade 6 English proficiency examinations.
- Led parent information seminars on learning French as a third language, spearheaded in-school English tutoring service for students, and coached English current event debating activities for A-level students.
Developmental Services Counselor
OCAPDD
03.2006 - 02.2017
- Provided services and supports to individuals with developmental disabilities following the Regulation on Quality Assurance Measures and the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act of Ontario.
- 2011-2017 Residential Counselor at Ratan Residence:
- Served individuals with severe physical and developmental disabilities in their day-to-day lives, assisting with personal care routines, budgeting, ordering all medication and feeding supplies, applying for grants on their behalf.
- Development/evaluation of yearly Individual Service and Support Plans, in conjunction with next of kin and circle of care providers.
- Daily recording, reporting and charting
including medication administration and incident reports. - Reporting to OCAPDD registered nurse and Ottawa Police, executed weekly and monthly reconciliation
of narcotic medications kept in the program. - Served as client advocate in cases of hospitalization of non-verbal individuals and end of life hospice
placements. - 2008-2011 Workplace Support Counselor at Centre de Transition Communautaire:
- Aiding in individuals reaching success in employment in the community by collaborating with staff managers from various Ottawa retail locations.
- Assisting clients in all workplace incident de-escalation
and evaluating individuals’ needs for additional training or support. - Responsible for invoicing agencies
for individuals’ hours paid and benefits earned. - 2006-2008 Respite Support Worker at “Programme de répit Fairlawn” and “Lavonne Respite Care”:
- Provided residential respite care support to adults and children with developmental disabilities in
French and English. - Responsible for booking individuals for regular respite sessions, emergency placements, and managing wait lists.
- Prepared intake packages for new and recurring visitors to the program.
- Conducted post-care evaluation surveys to ensure trust and program compliance goals were achieved and maintained.
- Received additional training in nonviolent crisis prevention and intervention
trainings.
Education
Bachelor of Arts - 1st Year Completed, 2012
University of Ottawa
Ottawa, ONAssociate of Arts - Social Service Worker
La Cité Collégiale
Ottawa, ON06.2005
High School Diploma -
École Secondaire Grande-Rivière
Gatineau, QC06.2001
Skills
- Data Review and Analysis
- Attention to Detail
- Documentation skills
- Expertise in Jordan's Principle Case Management system (JPCMS), Nucleus Labs Case Management Software, MS Teams, PowerPoint, Excel, Word and Outlook
- Teamwork and Collaboration
- Adaptability and Flexibility
Languages
French
Native or Bilingual
English
Native or Bilingual
German
Professional Working
Timeline
Senior Program Officer, Program Delivery
Department of Indigenous Services Canada
06.2022 - Current
Teacher, French and English Languages
Elstertalschule
04.2018 - 04.2019
Developmental Services Counselor
OCAPDD
03.2006 - 02.2017
Bachelor of Arts - 1st Year Completed, 2012
University of Ottawa
Associate of Arts - Social Service Worker
La Cité Collégiale
High School Diploma -
École Secondaire Grande-Rivière
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