Michele White

CRA Canada Revenue Agency

London, ON

07.1999 - 09.2010

Maintained detailed records of all tasks performed during the course of a project.
Identified risks and created mitigation strategies for successful project completion.
Oversaw daily operations related to assigned projects, providing direction as needed.
Established quality assurance processes to ensure all deliverables meet standards set by the organization.
Analyzed data from multiple sources to identify trends that could inform decision-making processes.
Collaborated with senior leaders across departments in order to align organizational goals with project objectives.
Ensured compliance with established policies throughout the life cycle of the project.
Created detailed reports of project status, budgeting, scheduling, and resource utilization.
Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Modified project plans when needed to better align with organizational objectives.
Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Drove continuous improvement of project delivery process by providing strong leadership.
Submitted project deliverables to clients, consistently adhering to quality standards.
Conferred with project personnel to identify and resolve problems.
Produced thorough, accurate and timely reports of project activities.
Resolved customer complaints in a timely manner.