Michele Van De Kraats
London
Summary
Proactive and detail-oriented professional with a track record of enhancing office efficiency and improving document management systems at Thrifty Foods. Excelled in customer service and office administration, streamlining processes and fostering team collaboration. Demonstrated strong organizational skills and a commitment to maintaining confidentiality and accuracy in all tasks.
Overview
21
21
years of professional experience
Work History
File Maintenance Clerk and Cashier
Thrifty Foods
08.2019 - 08.2021
- Supported departmental projects through efficient management and timely retrieval of necessary documents.
- Safeguarded confidential information by adhering to strict security protocols when handling sensitive materials.
- Improved office efficiency by streamlining the file maintenance process, resulting in a more organized workspace.
- Established strong working relationships with colleagues, fostering a collaborative environment that promoted efficient file maintenance practices.
- Trained new employees on file maintenance procedures, fostering adherence to established best practices within the team.
- Maintained accurate records by consistently updating files with relevant information, ensuring up-to-date documentation.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Front Desk Receptionist/Guest Service Representative
Surestay by Best Western
03.2009 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Receptionist/Front Desk Administrator
Intrawest Central Reservations
09.2000 - 07.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Diploma - Resort And Hotel Management
Thompson Rivers University
Kamloops, BCSkills
- Accurate Data Input
- Strong Attention to Detail
- Filing System Management
- Professionalism
- Customer service
- Time management
- Exceptional verbal/written communication
- Effective Organization Skills
- Teamwork and collaboration
- Fast learner
- Proactive Self-starter
- Office Administration
Timeline
File Maintenance Clerk and Cashier
Thrifty Foods
08.2019 - 08.2021
Front Desk Receptionist/Guest Service Representative
Surestay by Best Western
03.2009 - 06.2019
Receptionist/Front Desk Administrator
Intrawest Central Reservations
09.2000 - 07.2008
Diploma - Resort And Hotel Management
Thompson Rivers University
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