Michele Thomas
Alameda
Summary
Dynamic leader with proven expertise in warehouse operations and customer relations, honed at Firebrand Bread and Macy's. Excelled in developing training programs, reducing onboarding time by enhancing team productivity. Skilled in multitasking and problem-solving, fostering teamwork, and driving continuous improvement. Achieved significant efficiency gains and cost savings through innovative strategies.
Overview
26
26
years of professional experience
Work History
Packing Lead
Firebrand Bread
06.2023 - Current
- Developed training programs for new hires, resulting in reduced onboarding time and increased productivity.
- Collaborated with other departments to optimize the workflow and improve overall production efficiency.
- Organized daily work schedules for packing staff, balancing workload evenly across team members to prevent burnout or bottlenecks in production flow.
- Provided constructive feedback to team members, helping them grow professionally while improving overall team performance.
- Oversaw quality control measures, ensuring all packed products met company standards before shipment.
- Established performance benchmarks for team members, promoting accountability and fostering a competitive environment.
- Actively participated in continuous improvement initiatives within the department, contributing ideas that led to measurable gains in efficiency and cost savings.
- Reduced packaging waste through careful monitoring of materials usage and recycling initiatives.
- Fostered a positive work environment by promoting teamwork, open communication, and mutual respect among team members.
- Counted items to verify accuracy of orders.
Loss Prevention Officer
Banana Republic
01.2003 - 06.2005
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Observed video surveillance systems for prompt emergency response.
- Trained personnel on security best practices, protocols and procedures.
Customer Service Manager
Macy's
02.1999 - 11.2002
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Sequoia High School
Redwood City, CA06-1999
Skills
- Shipping and receiving
- Warehouse operations
- Willingness to learn
- Multitasking
- Teamwork
- Reliable and punctual
- Problem-solving
- Decision-making
- Work well under pressure
- Customer relations
- Attention to detail
- Task prioritization
- Reliability
- Self motivation
Timeline
Packing Lead
Firebrand Bread
06.2023 - Current
Loss Prevention Officer
Banana Republic
01.2003 - 06.2005
Customer Service Manager
Macy's
02.1999 - 11.2002
High School Diploma -
Sequoia High School
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