Michele Steeve
Welland,ON
Summary
Skilled and adaptable professional with a history of enhancing operational efficiency at Tom James Towing. Excelled in route planning and emergency response coordination, significantly improving dispatch accuracy. Renowned for exceptional problem-solving abilities and fostering employee development, leading to reduced turnover at Golden Nugget Bingo/Delta Bingo. Expert in QuickBooks and renowned for meticulous attention to detail.
Overview
23
23
years of professional experience
Work History
Dispatcher Office Assistant
Tom James Towing
01.2009 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
Manager in Charge
Golden Nugget Bingo/ Delta Bingo
07.2001 - 12.2008
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
Education
Ossd - Academic Studies
Thorold High School
Thorold, ON06.1991
Skills
- Typing Speed
- Scheduling Coordination
- Prioritization
- Route Planning
- Multi-line phone proficiency
- Strong Problem Solver
- Administrative Support
- Filing and data archiving
- Time Management
- Written Communication
- Attention to Detail
- Bookkeeping
- Report Writing
- Documentation and Recordkeeping
- Professional and mature
- Excel spreadsheets
- QuickBooks expert
- Accounting familiarity
- Business Administration
- Billing and coding
- AR/AP
- Multitasking
Languages
English
Elementary
Timeline
Dispatcher Office Assistant
Tom James Towing
01.2009 - Current
Manager in Charge
Golden Nugget Bingo/ Delta Bingo
07.2001 - 12.2008
Ossd - Academic Studies
Thorold High School
Similar Profiles
Chance Reese-OrthChance Reese-Orth
Lead Diesel Mechanic at Tom Orth TowingLead Diesel Mechanic at Tom Orth Towing
Thorrin StromThorrin Strom
Deckhand at Active Marine Towing; Tom StennerDeckhand at Active Marine Towing; Tom Stenner
Joshua WaltonJoshua Walton
Outside Sales Representative at Tom James CompanyOutside Sales Representative at Tom James Company