Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Michele Roberts

Cambridge,Ontario

Summary

Product Manager and Solution Architect with over 17 years of successful experience in Healthcare and IT. Recognized consistently for performance excellence and contributions to healthcare management and IT industry. Strengths in Healthcare Standards and Product Development backed by training in Biomedical Engineering and Completion of Global MBA in 2021.

Senior Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $[Amount]. Solid understanding of project management tools. Project Management Professional and certified in Agile methodology.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Project Manager and Coordinator

Divurgent
Remote, ON
10.2023 - Current
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Partnered with project team members to identify and quickly address problems.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Established and managed change management processes to fulfill successful project transitions.
  • Analyzed project performance data to identify areas of improvement.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Coached employees through day-to-day work and complex problems.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Developed proposals and presentations for internal and external audiences.
  • Produced staffing matrix to provide adequate coverage of department.

Part-time Faculty - Informatics and Life Sciences

Conestoga College
Kitchener, Ontario
01.2023 - Current
  • Developed and delivered engaging lectures and practical lab sessions on information technology and networking topics to undergraduate students
  • Created and revised course syllabi, assignments, and assessments, ensuring alignment with program outcomes and industry standards
  • Conducted student evaluations and provided constructive feedback to enhance their learning experience and academic performance
  • Assisted students with technical issues, troubleshooting network configurations, and resolving software-related problems
  • Mentored students through academic advising, career counseling, and professional development opportunities
  • Collaborated with colleagues and industry professionals to stay updated on emerging technologies and industry trends, integrating relevant content into coursework
  • Participated in departmental meetings, curriculum development, and assessment activities.

Global Senior Product Manager – PACS, AI Orchestration and Offerings, and Enterprise Analytics Strategist

Merative (Formally IBM Watson Health)
Toronto, ON
08.2021 - 10.2023
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies
  • Established criteria for each milestone within product roadmap as means to measure developmental progress
  • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales
  • Consulted with product development teams to enhance products based on customer interest data
  • Managed prototyping designs and coordinating mass production
  • Supported marketing teams, creating, deploying and optimizing campaigns for clients
  • Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements
  • Compiled product, market and customer data to generate informed sales and profit projections
  • Defined and analyzed metrics to measure product performance
  • Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve targets
  • Assessed vendor products and maintained positive vendor relations
  • Developed pricing strategies while balancing firm objectives with customer satisfaction maximization
  • Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches
  • Directed planning, budgeting, vendor selection and quality assurance efforts
  • Liaised with clients to develop deep understanding of business needs and current market landscape
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits
  • Developed product documentation to communicate and align key components of upcoming features and products to internal teams.

Senior Enterprise Solution Architect

Mach7 (Acquired Client Outlook)
Waterloo, ON
05.2019 - 08.2021
  • Recommended product and services and explained features and costs to help customers make educated buying decisions and assess needs and budgets
  • Designed architecture strategies for large-scale enterprise-wide application deployments
  • Drafted visual representations of software architecture design for presentation to stakeholders
  • Gained customer acceptance by demonstrating cost reductions and operations improvements
  • Analyzed software architecture for weaknesses, recommending and designing approaches to improve systems
  • Analyzed marketing data, including market trends, competitor performance, and product strengths
  • Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond
  • Supported market research activities, including metrics and requirements development and risk management
  • Created and maintained demonstration systems
  • Identified sales opportunities by assessing environment and devising and implementing strategy
  • Attended local and national trade shows and seminars to discover new products and services for addition to company's current offerings and learn about industry developments
  • Coordinated trade shows and assisted in created marketing collateral to reach greater potential customers
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services for tenders
  • Provided technical troubleshooting and problem solving for clients with installed equipment/system issues
  • Broke down technical ideas and issues into non-technical terms for business executives
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action
  • Worked with developers and engineers to realize technological solutions and make recommended changes, improvements, or deletions in products according to customer feedback.

Senior Manager, Product Management North America

Philips Healthcare/Forcare
Toronto, Ontario
12.2017 - 05.2019
  • Brings new products to market by analyzing proposed product requirements and product development programs; preparing various market analyses and establishing time schedules with engineering and manufacturing
  • Recommends nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or partnerships
  • Participates in Professional Societies - SIIM, HIMSS, RSNA, IHE, and associated certifications and connectathons
  • Owns, develops, and communicates North American products and global connectivity strategy, program, and roadmap, with their features and customer benefits for product releases and program increments
  • Assesses market competition by comparing company's product to competitors' products
  • Works with Global Product Management to define 3-5-year product portfolio and vision
  • Determines customers' needs and desires by specifying research needed to obtain market information
  • Responsible for creation, benefits, and management of all product and product marketing related materials required for North American market
  • Assesses product market data by calling on customers with field salespeople and evaluating sales call results to defined segments
  • Supports downstream marketing with exhibition design and product marketing collateral
  • Translates pricing model into product prices for North America
  • Manages the program backlog that lists all North America and global connectivity specific product features such that there is always enough features in the backlog for development teams
  • Maintains product management staff by participating in recruiting, selecting, orienting, and training employees
  • Participates in mentoring, counseling, monitoring, appraising, and disciplining employees based on performance and results
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • A representative for all existing products to all external parties and as the product focal point for pre-sales and business consultants.

Pre-Sales Consultant

Philips Healthcare/Forcare
Toronto, Ontario
12.2016 - 12.2017
  • Provided solution designs and detailed responses to requirements specified in RFI (Request for Information) or RFP (Request for Proposal) documents
  • Experienced in cross-functional team settings, especially for tender procedures for and with business partners whether local or global
  • Supported conferences, trade shows, and customer events
  • Worked with customers to gather feedback on new solution deliverables and product feedback
  • Delivered product presentations and demonstrations for internal and external stakeholders
  • Performed market surveillance and detailed understanding of competitive offerings to position competitive advantages of company products
  • Experienced in providing consultative, functional, and technical support
  • Knowledgeable of medical concepts and terms, and experience with interoperability standards such as IHE, DICOM, and HL7
  • Provided strategic overview in complex situations with competing requirements and pressures to maintain goals
  • Recommended and developed CMC teams to support individual pursuits.

Technical Account Manager, Managed Services

Humber River Hospital, GE Healthcare
Mississauga, Ontario
07.2015 - 12.2016
  • Humber River Hospital ~$200 million, 15-year, Managed Equipment Services Contract
  • Provided leadership, motivation, and development of MES (Managed Equipment Service) team to ensure high standards were achieved and on-target for equipment service delivery
  • Ensured cross-modality information sharing and team cohesion within account for design, implementation, and monitoring of MES service and operational processes
  • Supervised development of comprehensive strategic plan for safe, productive, and uninterrupted use of equipment and services
  • Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; identified trends; determining system improvements
  • Built effective customer relationships and bridge communication gaps between customer clinical and technical staff highlighting MES service expectations and dynamics and partnering with different stakeholders for planning and execution
  • Met regularly with hospital department leaders to review data and provide strategies for future development and provide monthly reports of service and activities to customer Operations Committee
  • Developed RFI and RFP process, documents, and policies on behalf of customer for planning and procurement
  • Met financial objectives by forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Developed and maintain on-demand and preventative maintenance systems and procedures, ensuring compliance with manufacturers' requirements, and oversaw development of equipment strategy, including equipment list, and service level agreements
  • Developed and maintained strong relationships, tracked and managed equipment performance, and escalations along with equipment modifications and recalls for all MES vendors
  • Provided support during site visits for demonstrations and installations to leverage GE products, services, and features
  • Oversaw installation of equipment, technical testing, and training of customer staff to ensure fully functional department according to customer contracts
  • Assisted in HL7 interfacing of equipment and supported digital interfacing strategy to use most current technologies wherever possible to improve quality, safety, efficiency, and customer service.

Project Manager

Philips Healthcare
Markham, Ontario
05.2011 - 07.2015
  • Drove positive customer experiences and relationships
  • Worked with sales and RFP groups to provide technical support for customer RFP process (presentations, schedules, and clinical trials)
  • Experienced in Public, Private Partnerships (P3) construction, and capital development projects
  • Collaboratively developed territory strategy by driving growth and productivity with highest level of integrity
  • Verified accuracy and completeness of orders scheduling pre-site and pre-installation meetings, ordering/securing installation materials, coordinating resources, and logistics
  • Managed project deployment from initiation to closure revenue recognition, project forecast accuracy, pipeline inventory, project cycle time, project costs, and customer satisfaction
  • Was accountable for project results and reporting to project sponsors
  • Worked with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budget, and timing
  • Completed work breakdown structure and project schedule
  • Communicated expectations to team members and stakeholders
  • Acted as mediator between team members and stakeholders
  • Resolved issues and solved problems throughout project life cycle
  • Managed project scope by ensuring any changes to scope were documented and approved with project change requests and related risks and risk mitigation strategies
  • Determined if/which consultants or contractors would be required to complete project plans
  • If required, recruited, and managed appropriate staffing resources
  • Lead, coached, mentored, and motivated project team and co-authored employee appraisals
  • Determined how results will be measured and completed post project to determine how well results were achieved
  • Developed tools and best practices for project management and execution
  • Ensured all project documents were provided to project sponsors and stakeholders and archived following project completion.

Field Service Engineer

Philips Healthcare
Markham, Ontario
09.2006 - 05.2011
  • Owned customer experience through life cycle of customer systems from installation through end-of-support
  • Worked with sales and RFP groups to provide technical support for customer RFP process (presentations, schedules, and clinical trials)
  • Worked within customer care team with clinical, sales, and service partners to support business activities
  • Designed routed, non-routed, and proprietary wireless networks
  • Was accountable for achieving project objectives and effective integration of systems and technologies
  • Determined strategies for solving problems for service activity to be efficient and effective
  • Provided technical review of system configurations and troubleshot complex network issues to ensure quality of service and system performance
  • Maintained familiarity and operated under applicable regulatory and quality requirements (Federal and Provincial)
  • Maintained knowledge of technical advances and current industry trends.

Education

MBA - Business Administration

James Cook University - Australia
01.2022

Advanced Diploma - Biomedical Engineering Technology

Durham College
06.2006

Bachelor of Science (Honors) - Life Sciences/Mechanical Engineering

Queen's University
06.2003

Skills

  • New product launch
  • Product development lifecycle
  • Research and trend analysis
  • Product Marketing
  • Business Development
  • Healthcare Standards
  • Clinical Operations Redesign
  • Value-based Care Programs
  • Data analysis
  • Relationship building and retention
  • Artificial Intelligence
  • Cloud
  • Project Planning
  • Client Relationship Management
  • Project Scheduling

Certification

  • CCNA - Cisco Certified, Switching and Routing, WIFI
  • Master In-Demand Skills for Technology Leadership -Training, March 2020

Accomplishments

· 2017 - Vice President Most Valuable Player Award

Philips (Forcare)

· 2015 - Premier's Award Nominee for Outstanding Ontario College Graduates

Colleges Ontario

The Premier's Awards celebrate the achievements of Ontario college graduates in the province and throughout the world.

· 2014 - Durham College Alumni of Distinction

Durham College

Honors the extraordinary contributions Durham College graduates make to society while achieving career success.

· 2013 - North American Sales and Service Gold Pinnacle Award

Philips Healthcare Recognizes the highest level of achievement within Global Sales and Service in North America at Philips

· 2011 North American Sales and Service Silver Pinnacle Award

Philips Healthcare Recognizes the highest level of achievement within Global Sales and Service in North America at Philips

· 2010 - Vice President Most Valuable Player Award

Philips Healthcare

Timeline

Senior Project Manager and Coordinator

Divurgent
10.2023 - Current

Part-time Faculty - Informatics and Life Sciences

Conestoga College
01.2023 - Current

Global Senior Product Manager – PACS, AI Orchestration and Offerings, and Enterprise Analytics Strategist

Merative (Formally IBM Watson Health)
08.2021 - 10.2023

Senior Enterprise Solution Architect

Mach7 (Acquired Client Outlook)
05.2019 - 08.2021

Senior Manager, Product Management North America

Philips Healthcare/Forcare
12.2017 - 05.2019

Pre-Sales Consultant

Philips Healthcare/Forcare
12.2016 - 12.2017

Technical Account Manager, Managed Services

Humber River Hospital, GE Healthcare
07.2015 - 12.2016

Project Manager

Philips Healthcare
05.2011 - 07.2015

Field Service Engineer

Philips Healthcare
09.2006 - 05.2011

MBA - Business Administration

James Cook University - Australia

Advanced Diploma - Biomedical Engineering Technology

Durham College

Bachelor of Science (Honors) - Life Sciences/Mechanical Engineering

Queen's University

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Michele Roberts