Michele Recendez
San Bernardino
Summary
Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Receptionist
Optum
09.2023 - Current
- Completed patient referrals to other medical specialists.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Assistant
SAC Health System
01.2023 - 09.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Educated patients on importance of preventive health care and insurance coverage.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Analyzed and researched systemic issues, making recommendations for prompt resolution.
- Obtained patient information to properly record and document demographics and medical histories.
- Conducted research on health threats specific to unit's location to brief personnel and administer preventive care.
Medical Assistant
Loma Linda University Transplant
05.2022 - 12.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Unit Secretary
Loma Linda University Outpatient Dial;ysis
02.2018 - 05.2022
- Provided information for patient admissions and discharges to foster timely processing.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Processed lab paperwork and requests according to physicians' orders.
- Maintained patient confidentiality in line with HIPAA regulations.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Medical Assistant - Medical Assistant
NorthWest College
West Covina, CA08.1991
Skills
- Medical Terminology
- Medical Billing
- Referral Verification
- Records Management
- Medical Charting
- Procedure Assistance
- Patient Flow Management
- Data Entry
- Simple dressings
- Medical terminology knowledge
- Vital Sign Monitoring
- Fluent in Spanish
- EMR / EHR
- CPR
- Sterilization techniques
- Dementia and Alzheimer's knowledge
- Knowledge of EKG rhythm interpretation
- OB/GYN procedures
Timeline
Medical Assistant/Receptionist
Optum
09.2023 - Current
Medical Assistant
SAC Health System
01.2023 - 09.2023
Medical Assistant
Loma Linda University Transplant
05.2022 - 12.2022
Unit Secretary
Loma Linda University Outpatient Dial;ysis
02.2018 - 05.2022
Medical Assistant - Medical Assistant
NorthWest College
Similar Profiles
Samantha MyersSamantha Myers
Insurance Agent at OptumInsurance Agent at Optum
Summer PalmerSummer Palmer
Manager of Clinical Operations at OptumManager of Clinical Operations at Optum
Alexandrea ByrumAlexandrea Byrum
Customer Care Representative at OptumCustomer Care Representative at Optum
Mo’neke WaltonMo’neke Walton
Sr. Install Admin at OptumSr. Install Admin at Optum
Evelyn RojasEvelyn Rojas
Caregivers at IHHSCaregivers at IHHS