Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michele Ortiz

Paso Robles

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

21
21
years of professional experience

Work History

Store Manager

Rite Aid
Paso Robles
05.2012 - Current
  • Supervised daily store operations and staff performance in a retail pharmacy environment.
  • Managed inventory control and organized product displays for optimal customer experience.
  • Trained and mentored team members on customer service and store policies.
  • Developed promotional displays to attract customers and increase sales opportunities.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Assistant Manager

One Stop
Paso Robles
02.2011 - 04.2012
  • Maintained inventory levels and organized stock displays effectively.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Cash reconciliation/Bank deposits

Assistant Manager

Rite Aid
Paso Robles
04.2006 - 07.2010
  • Assisted in managing daily store operations and team schedules.
  • Handled customer inquiries and resolved issues promptly.
  • Trained new employees on store policies and procedures.
  • Implemented promotional displays and maintained store aesthetics consistently.
  • Delegated work to staff, setting priorities and goals.

Assistant Manager

Paper Outlet
Atascadero
06.2004 - 03.2006
  • Trained new employees on store policies and procedures.
  • Cash Handling
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.

Education

High School Diploma -

Del Rio High School
Atascadero, CA
06-1993

West Hills Community College
Coalinga, CA

Skills

  • Visual merchandising
  • Cash handling
  • Customer relationship management
  • Staff training
  • Time management
  • Team leadership

References

References available upon request.

Timeline

Store Manager

Rite Aid
05.2012 - Current

Assistant Manager

One Stop
02.2011 - 04.2012

Assistant Manager

Rite Aid
04.2006 - 07.2010

Assistant Manager

Paper Outlet
06.2004 - 03.2006

High School Diploma -

Del Rio High School

West Hills Community College

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Michele Ortiz