Michele Naz
Markham,ON
Summary
Experienced with administering and managing employee benefits programs, ensuring compliance and efficiency. Utilizes strong problem-solving skills to resolve employee issues and streamline benefit processes. Track record of maintaining up-to-date knowledge of regulatory changes and industry best practices.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Special Education Specialist
YRDSB
02.2018 - Current
- Enhanced student learning by developing and implementing individualized education plans tailored to each student's needs.
- Collaborated with multidisciplinary teams to assess students'' needs, develop interventions, and monitor progress for improved outcomes.
- Kept meticulous records of student performance and progress reports for accurate documentation purposes.
- Utilized technology effectively to enhance instruction methods and provide engaging learning experiences.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Facilitated small group instruction to address individual learning needs.
Benefits-administrator
SmartChoice Benefits Inc
04.2001 - 01.2018
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Facilitated seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Partnered with third-party vendors to resolve issues related to benefit plans and streamline administrative tasks.
- Developed effective communication materials to educate employees on available benefit options and changes in policies.
Third Party Administrator Representative
Equitable Life Insurance
04.1998 - 04.2001
- Maintained detailed records of all third-party transactions, enabling accurate reporting and analysis.
- Served as a key liaison between clients and brokers, facilitating effective communication channels for seamless service provision.
- Enhanced client satisfaction by effectively managing third-party claims and providing timely resolutions.
- Handled escalated customer issues with professionalism and sensitivity, resolving concerns promptly and effectively.
- Maintained personnel records and updated internal databases to support document management.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Education
Bachelor in Mathematics, Honours - Insurance And Risk Management
University of Waterloo
Waterloo, NoneSkills
- Enrollment procedures
- Strong analytical skills
- Conflict resolution techniques
- Plan administration
- Time management proficiency
- Multitasking Abilities
Languages
French
Limited Working
Certification
- CPR/AED Certification
- Fellow, Life Management Institute Level I & II
Timeline
Special Education Specialist
YRDSB
02.2018 - Current
Benefits-administrator
SmartChoice Benefits Inc
04.2001 - 01.2018
Third Party Administrator Representative
Equitable Life Insurance
04.1998 - 04.2001
- CPR/AED Certification
- Fellow, Life Management Institute Level I & II
Bachelor in Mathematics, Honours - Insurance And Risk Management
University of Waterloo
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