Michele McKinney
Yreka
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
22
22
years of professional experience
1995
1995
years of post-secondary education
Work History
Bank Teller
Wells Fargo
Reno
06.1996 - 07.2018
- Processed customer transactions accurately and efficiently over telephone.
- Assisted customers with account inquiries and product information.
- Managed cash drawer and balanced daily transactions.
CSR
West Teleservices
Reno
05.1997 - 04.2000
- Assisted customers with inquiries and / and problem-solving skills.
- Processed credit card applications along with balance transfers.
- Processed orders efficiently while ensuring compliance with company policies.
- Educated customers on product features and benefits to enhance their experience.
- Ran customers credit to approve or deny credit from the bank of First USA, for a new credit card.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Processed customer account changes with proprietary software.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Assisted customers with inquiries and provided accurate product information.
- Handled customer inquiries and complaints in a timely manner.
Education
Proctor R Hug High School
Reno, NVProctor R Hug High School
Reno, NVSkills
- 10 key
- Data entry
- Customer relations
- Call center management
Timeline
CSR
West Teleservices
05.1997 - 04.2000
Bank Teller
Wells Fargo
06.1996 - 07.2018
Proctor R Hug High School
Proctor R Hug High School