Michele Marcello
Toronto,ON
Summary
Results-focused team leader with solid background in Aviation for over 8 years. Gifted communicator and negotiator with exceptional multitasking and project management skills. Knowledgeable about training and mentoring employees to promote team and business success.
Overview
15
15
years of professional experience
Work History
Tour leader
Self Employed Niagara Falls tours
02.2023 - Current
- Addressed enquiries, issues and concerns of tourists.
- Shared unique stories about tour locations and shared unique stories.
- Took photos and videos of tourists to preserve memorable experience.
- Maintained guest safety by running professional, organized tours.
- Assessed weather and traffic condition to avoid conflict with tour.
- Learned historical and cultural details of landmark site to enrich tours.
- Lead groups on trips and sightseeing tours to Niagara falls.
Senior sales executive
Intermetal
11.2023 - 08.2024
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Identified prospect needs and offered appropriate products and services.
- Implemented proven networking methods to build strong working relationships with clients and peers.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Understood customer needs to craft exceptional sales journeys.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Built long-term relationships with customers and generated referrals from existing clients.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
Duty manager
Qatar World Events Fifa World Cup
06.2022 - 01.2023
- Wrote end of shift reports to facilitate service continuity.
- Met health and safety guidelines to maintain compliant working environments.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Handled guest complaints to protect brand reputation.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Facilitated team meetings, promoting open communication and collaboration.
Senior cabin crew member
Emirates Airlines
02.2012 - 05.2021
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Demonstrated in-flight safety regulations presentation to passengers.
- Offered personalised assistance to pregnant, elderly and passengers with disabilities.
- Directed passengers to assigned seats and provided pre-flight instructions.
- Greeted passengers upon boarding and exiting aircraft.
- Administered first aid on passengers experiencing medical emergencies.
- Maintained calmness and composure during emergency situations.
- Served food and beverages upwards of 100 passengers per flight, consistently complying with airline health and safety standards.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Addressed questions and resolved issues and complaints.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Promoted and sold duty-free goods to passengers.
- Regularly monitored cabin throughout flight to verify security.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Maintained tidy area to support cleanliness and quality standards.
- Prepared and submitted flight reports regarding issues or concerns to management.
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Reassured passengers during turbulent flights and during unavoidable delays.
- Distributed supplies such as headphones and blankets to passengers.
- Responded to passenger and mechanical emergencies in the appropriate manner.
Regional sales manager Educational Tours
Mariden International
01.2010 - 01.2012
- Produced regular reports with in-depth detail of sales performance.
- Prioritised and followed up on critical leads to boost new customer onboarding.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Carried out sales visits to current and prospective customers.
- Achieved exceptional client satisfaction feedback and ratings.
- Set highest personal performance standards for self.
Education
High School Diploma - Geography, History, Humanities, Human Studies
George Harvey Collegiate Institute
06.1998
Skills
- Employee relationship Management
- Sales and marketing
- Field sales visits
- After-sales customer service
- CRM Software proficiency
- Sales territory management
Languages
English
Native
Italian
Native
Timeline
Senior sales executive
Intermetal
11.2023 - 08.2024
Tour leader
Self Employed Niagara Falls tours
02.2023 - Current
Duty manager
Qatar World Events Fifa World Cup
06.2022 - 01.2023
Senior cabin crew member
Emirates Airlines
02.2012 - 05.2021
Regional sales manager Educational Tours
Mariden International
01.2010 - 01.2012
High School Diploma - Geography, History, Humanities, Human Studies
George Harvey Collegiate Institute
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