MICHELE L Y S I K
Summary
A passionate, creative, and results-driven professional with a kind disposition. Dedicated to providing quality massages and service for the well-being of clients; while also having the success of the spa and spa team at heart.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Body Technician/ RMT
FAIRMONT BANFF SPRINGS
01.2022 - Current
- Performing massages and body treatments in a luxury setting and following LQA standards
- Sharing product knowledge with guests; recommending specific ones according to guest's unique needs or the treatment given
- Attending a variety of professional trainings to stay on top of industry standards and to be available for a wide variety of services, as well as being familiar with Banff and the history of BSH
- Maintaining exceptional communication with other RMTS, spa leaders, and reception in order to deliver best results for clients, especially with last minute appointment changes and guest needs
- Ensuring relaxing ae experiences with transient guests; acting as a proud ambassador for the Fairmont as well as Banff
- Helped reduce waste and increase efficiency by creating reusable out of stock forms for the dispensary
- During modified work time due to injury, worked independently organizing the dispensaries; creating an inventory list of all the treatment rooms to track equipment, deep cleaning, and condition of items; helping and gaining experience in spa attending duties; and did odd graphic design work for the spa
Registered Massage Therapist
NORTHGATE PHYSIO, CHIRO & MASSAGE
06.2021 - 01.2022
- Part-time; massaged with a high retention of clients; adhered to COVID-19 cleaning protocols; provided effective treatments in 30, 45, 60, and 90 min increments; assessed using range of motion and strength tests when needed; provided take home stretches/exercises; working and communicating with other therapists in clinic to optimize shared client rehabilitation both verbally and through recorded medical notes; working with an ethnically and culturally diverse clientele- dealing with language barriers, different levels of comfort with undressing, etc
RMT/ Business Owner
ALIGN MASSAGE ARTS
10.2020 - 01.2022
- Similar to above; part-time working from private massage space at home, in client's homes, outside (Thai), as well as the Kensington location of Yoga + Beyond
- Relaxation, deep tissue, and Thai massage treatments ranging from 60 min - 2.5 hours
- Responsibilities of a business owner: record keeping, marketing myself, creating custom logos/ branding, invoicing/billing, budgeting, managing financials, building a client base and retaining clients
Customer Care Agent, Cash Supervisor, and Duty Manager
COMMUNITY NATURAL FOODS
06.2013 - 01.2022
- Company Overview: Organic Food and Natural Health Product Store
- Customer Care Agent: Answered calls re: customer issues, events information, product questions, inventory checks, refunds/exchanges, and special orders or holds; assisted with online orders; transferred calls to various departments, stayed up to date on company policy and procedures; dealing with conflict and offering solutions; was in constant communication with direct team and other departments at multiple locations; maintained professionalism despite occasional harassment or legal threats
- Cash Supervisor: supervised up to 10 cashiers at a time; scheduled/monitored breaks; coached individuals through performance issues; personally trained over 20 cashiers and 10 supervisors; helped create/implement training manuals and an employee recognition program; handled up to $10,000+/day; performed daily safe counts, deposits, and money orders; troubleshot till issues with the IT department; designed/updated store marketing materials; provided speaker event support; handled customer concerns; processed refunds and exchanges according to company policy; staying informed with natural health products and trends through mini trainings and presentations
- Duty Manager: Kept temperature and safety logs updated; reported any maintenance or public safety issues on the premises; acted as primary emergency responder; resolved both staff and customer conflicts; worked alongside Loss Prevention Officers regarding suspicious activity or arrests; secured the entire store property upon closing
- ACHIEVEMENT: Organized two fundraising vegan bake sales at CNF for the non-profit animal organization Pawsitive Match Rescue Foundation- raising over $2,145 in total
Education
Orthopedic + WE Integrated Massage Therapy 2200 Hours -
CANADIAN INSTITUTE OF TRADITIONAL CHINESE MEDICINE
Calgary, AB07.2020
Bachelor of Fine Arts - Painting
ALBERTA COLLEGE OF ART + DESIGN
Calgary, AB04.2014
Skills
- Teamwork/ collaboration and working independently
- Excellent Communication
- Comfortable giving and receiving feedback
- Problem-solver; valuing efficiency
- Time management
- Proactive
- Attention to detail, observant
- Proficient with computers and Microsoft programs
- Compassionate and helpful
Languages
Polish
Limited Working
Certification
- Standard First Aid & CPR Level C (10/2023)
- Hot Stone Massage (10/2022)
- Advanced Thai Massage - Mat Method w/ Shawne Klassen (12/2021)
- Advanced Traditional Thai Massage w/ June Round (08/2021)
Timeline
Body Technician/ RMT
FAIRMONT BANFF SPRINGS
01.2022 - Current
Registered Massage Therapist
NORTHGATE PHYSIO, CHIRO & MASSAGE
06.2021 - 01.2022
RMT/ Business Owner
ALIGN MASSAGE ARTS
10.2020 - 01.2022
Customer Care Agent, Cash Supervisor, and Duty Manager
COMMUNITY NATURAL FOODS
06.2013 - 01.2022
Orthopedic + WE Integrated Massage Therapy 2200 Hours -
CANADIAN INSTITUTE OF TRADITIONAL CHINESE MEDICINE
Bachelor of Fine Arts - Painting
ALBERTA COLLEGE OF ART + DESIGN
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