Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michele Leblanc

Bouctouche

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Co-op Food Store. Proven ability in stock rotation and food safety compliance, enhancing product quality and customer satisfaction. Recognized for training new employees and streamlining processes to improve efficiency in fast-paced retail environments.

Overview

7
7
years of professional experience

Work History

Produce Clerk

Co-op Food Store
10.2007 - 08.2011
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
  • Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
  • Played key role in seasonal rearrangements of produce section, enhancing shopping experience and promoting new products.

Cashier

Shoppers Drug Mart
06.2004 - 08.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced shopping experience, provided product information and location assistance.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Increased sales of promotional items by informing customers about current offers.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

Veterinary Technician Diploma - Veterinary Technician

Oulton's
Dieppe
09-2008

High School Diploma -

Michele Leblanc
Bouctouche, NB
09-2002

Skills

  • Customer service
  • Strong work ethic
  • Positive attitude
  • Stock rotation
  • Shelf stocking
  • Pallet jack operation
  • Product restocking
  • Product stocking and storage
  • Price checking
  • Stock replenishment
  • Product displays
  • Inventory counts
  • Product processing
  • Unloading deliveries
  • Safe food handling
  • Training and mentoring
  • Food safety compliance
  • Honesty and integrity
  • Retail sales
  • Supply ordering
  • Punctuality
  • Product rotation

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Produce Clerk

Co-op Food Store
10.2007 - 08.2011

Cashier

Shoppers Drug Mart
06.2004 - 08.2004

Veterinary Technician Diploma - Veterinary Technician

Oulton's

High School Diploma -

Michele Leblanc

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