Michele Kempenaar
Calgary,AB
Summary
Proven leader in customer service and cash handling, adept at fostering teamwork and collaboration. At Domo Gas, enhanced customer satisfaction and resolved conflicts efficiently, demonstrating exceptional problem-solving skills. Skilled in maintaining cleanliness and sanitation, ensuring operational excellence. Achieved significant improvements in customer loyalty and operational efficiency through active listening and effective communication. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Gas Station Attendant/Manager
Domo Gas
Calgary, AB
04.2007 - 10.2013
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service Cashier
7 11
Calgary, AB
02.2006 - 03.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
Bowness High School
Calgary, AB06.1998
Skills
- Customer Service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and Collaboration
- Cash Handling
- Problem-Solving
Languages
English
Timeline
Gas Station Attendant/Manager
Domo Gas
04.2007 - 10.2013
Customer Service Cashier
7 11
02.2006 - 03.2007
High School Diploma -
Bowness High School