Michele Izquierdo
Campbellville,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
American Airlines
05.1988 - Current
- Assisted customers with inquiries and provided product information.
- Handled customer complaints and resolved issues professionally.
- Processed transactions accurately and efficiently at the point of sale.
- Followed company policies to ensure compliance in all interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Business Administration
Sheridan College
Brampton Timeline
Customer Service Representative
American Airlines
05.1988 - Current
Some College (No Degree) - Business Administration
Sheridan College