Michele Fredericks
Borrego Springs
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Carlee's. Skilled in POS system operations and exceptional customer service, I excel in high-volume dining environments through effective team collaboration and leadership. Successfully managed perishable goods at Center Market, showcasing my attention to detail and problem-solving abilities.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Server
Carlee's
Borrego Springs
01.2020 - Current
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Worked as acting manager during bartending shifts
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Sales Clerk and Perishable Manager
Center Market
Borrego Springs
09.2011 - 08.2015
- Developed key customer relationships to increase sales.
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
- Greeted customers upon entrance and handled cash and credit transactions.
- Managed the perishable goods department and employees.
- Placed and received orders.
- Brought in new product and discontinued items that were not selling.
Education
Certificate - Business Education
FCI Education Dept
Tallahassee, FL05-2011
Skills
- Order taking
- Positive and professional
- High volume dining
- Hospitality service expertise
- Exceptional customer service
- Food safety compliance
- Team collaboration
- Employee training
- Customer service
- Cash handling
- Problem solving
- Attention to detail
- Shift management
- Point of sale (POS) system operations
- Suggestive selling
- Ordering procedures
- Order management
- Server training
Timeline
Server
Carlee's
01.2020 - Current
Sales Clerk and Perishable Manager
Center Market
09.2011 - 08.2015
Certificate - Business Education
FCI Education Dept