Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michele Dexter

San Jose

Summary

  • Extensive experience in interpersonal communication, customer service, and office management
  • Manage high productivity in a high volume, high stress, multi-tasking environment
  • Establish and maintain cooperative relationships with customers, vendors, employees and members of community groups
  • Serve as liaison between people, departments, and organizations using communication, organization and project coordination skills
  • Known as a self-starter with a can-do attitude
  • Solution-seeker with win/win motivation, adept at problem solving and bringing people together
  • Skilled in using technology as a tool and adapts to new technologies easily
  • Knowledgeable [Desired Position] with proven track record of facilitating strategic initiatives and managing executive operations. Adept at streamlining processes and enhancing organizational efficiency. Demonstrated leadership in team collaboration and effective communication.
  • Organized and efficient [Job Title] supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Chief of Staff

City of San Jose, Council District10
01.2022 - 01.2024
  • Team lead providing technical guidance and mentorship for a team of senior level employees through entry level employees performing a variety of office clerical tasks, including customer service, policy analysis, and event planning
  • Customers include employees on the18th floor, other City departments and outside agencies, and the public
  • Designed framework for team to handle approximately30,000 emails and calls, combined, annually, meeting SLA targets at approximately90% on average
  • Councilmember Arjun Batra

Policy Advisor and Community Relations

City of San Jose, Council District10
01.2020 - 01.2022
  • Continued with responsibilities under previous Councilmember, with the addition of taking on the development and implementation of the4th of July Fireworks Festival, serving over25,000 guests, and working with local service clubs and volunteers
  • Evaluate legal contracts before directing fiscal agent to sign
  • Work with City staff and comply with all regulations
  • Coached residents on advocacy and problem solving of conflicts with City services
  • Councilmember Matt Mahan

Policy Advisor and Community Liaison

City of San Jose, Council District10
01.2013 - 01.2020
  • Provide customer service via email, phone, and in person, referring individuals to the appropriate staff member or department and give out a variety of information and written materials; take ownership for resolving complaints and inquiries by investigating and analyzing the issue, researching information and providing feedback to the customer and following up in a timely manner
  • Event planning and management
  • Support of neighborhood associations, park adopter groups, service clubs, and community groups
  • Analyze memos on Council agenda, seek clarifying information and briefings from City staff, and advise Councilmember
  • Participate in annual Budget process including writing Council Budget Documents
  • Teach community groups and residents about City policies, projects, and Council agenda items
  • Councilmember Johnny Khamis

Co-Founder/Owner/Office Manager

NDYNAMICS, Inc. (IT consulting firm)
01.2002 - 01.2013
  • Managed cash flow, discussed billing issues with customers that ensured customer satisfaction
  • Established relationships with vendors negotiating best deals for cost containment
  • Managed day to day operations that supported productivity
  • Scheduled appointments for Field Techs to keep efficiency and productivity high
  • Created website content and used social media to increase company visibility and generate new business

Part-time Office Support and Front Desk

LIVE OAK ACADEMY (Private K-12 School)
01.2007 - 01.2009
  • Coordinated volunteers for successful events (Open House, Fundraising, Teacher Luncheons)
  • Supported staff by creating systems for more organized and efficient office management and processes
  • Learned website programming to modify and maintain existing website
  • Helped families navigate the registration process for more accurate registrations

Office Manager

MPA NETWORKS, Inc. (IT consulting firm)
01.1990 - 01.1999
  • Researched products to determine best fit for customers, often resulting in technology direction change for company
  • Talked with customers and prospects about service offerings increasing proposal acceptance and sales
  • Resolved problems for angry customers effectively retaining them as customers
  • Assisted owner in developing company vision and communicating vision to employees and customers
  • Initiated and coordinated a centralized dispatch/help desk model, resulting in reduced stress for field techs, better service to customers, and more effective task management
  • Managed development and implementation of web site as well as contribute and edit content
  • Coached Field Techs on effective communication with customers and employees
  • Coordinated and managed events that resulted in increased profits and customer and employee loyalty
  • Consulted with customers on creating spreadsheet formulas

Education

Skills

  • Operates and utilizes a variety of standard office equipment, and computer applications such as Microsoft products suite, Canva, Wix, and various databases
  • Strong verbal and written communication skills, multi-tasking ability, and problem solving skills
  • Strong presentation and training skills
  • Enjoy helping others accomplish tasks
  • Influencing skills
  • Collaborative mindset
  • Ethical leadership
  • Diversity and inclusion
  • Results orientation

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.

Certification

  • CERT Trained – CSJ 2019 and 5 FEMA Disaster Training courses - 2023
  • Scrum Developer Certified 2019 – Expired 2022
  • Toastmasters International – Competent Communicator 2019
  • Community Engagement: Tools and Techniques for Making Meaningful Connections (What Works Cities - CSJ) 2019
  • Public Speaking Specialization (University of Washington - Coursera) 2017
  • A-Z Grantwriting – Certificate of Completion 2014 – West Valley Extension
  • Masters level courses in Pastoral Care to Women at Western Seminary
  • Community college courses in Marketing, Public Speaking, Political Science, Economics, Accounting, Real Estate, Photography, and Dance
  • Many Fred Pryor and Dale Carnegie business and management related courses

Timeline

Chief of Staff

City of San Jose, Council District10
01.2022 - 01.2024

Policy Advisor and Community Relations

City of San Jose, Council District10
01.2020 - 01.2022

Policy Advisor and Community Liaison

City of San Jose, Council District10
01.2013 - 01.2020

Part-time Office Support and Front Desk

LIVE OAK ACADEMY (Private K-12 School)
01.2007 - 01.2009

Co-Founder/Owner/Office Manager

NDYNAMICS, Inc. (IT consulting firm)
01.2002 - 01.2013

Office Manager

MPA NETWORKS, Inc. (IT consulting firm)
01.1990 - 01.1999

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Michele Dexter