Michele Dawson

Castlegar,BC

Summary

Dynamic Store Operation Manager with a proven track record at Shoppers Simply Pharmacy, enhancing profitability through strategic loss prevention and targeted marketing initiatives. Skilled in operational efficiency and staff management, I excel in fostering team collaboration and driving revenue growth while ensuring compliance with health and safety standards.

Overview

2026

years of professional experience

Work History

Store Operation Manager

Shoppers Simply Pharmacy

2006 - Current

Implemented loss prevention measures, reducing shrinkage and enhancing store profitability.
Sought feedback from employees and customers to identify areas for improvement.
Collaborated with human resources on hiring decisions to attract top talent.
Facilitated staff meetings to discuss goals, share updates, and address challenges.
Led process improvement initiatives that streamlined workflows across departments.
Evaluated sales data to identify growth opportunities and launched targeted marketing campaigns.
Managed inventory levels to ensure optimal product availability and minimize stock issues.
Maintained compliance with company policies and local regulations, avoiding potential fines.

P.O.S Coordinator

Columbia Pharmacy & Wellness Centre

1997 - 2006

Collaborated with store managers to optimize inventory management through effective ordering and purchasing strategies.
Designed sales initiatives and executed price adjustments to drive revenue growth.
Conducted audits to ensure compliance with policies and accuracy of inventory records.
Troubleshot and resolved workflow errors, improving team efficiency.
Created promotional signage to enhance in-store marketing efforts.
Developed store promotions that attracted customers and increased sales volume.
Input invoices and credits to maintain accurate inventory figures and margin data.

Education

High School Diploma -

Rossland Secondary School

Rossland, BC

Skills

Operational efficiency and oversight
Health and safety compliance
Recruitment and hiring
Staff management and scheduling
Store maintenance and operations
Customer service and relations
Problem-solving skills

Multitasking and organization
Effective communication
Customer service management
Flexible scheduling
Store opening and closing procedures
Customer response strategies
POS systems expertise

Languages

English

Professional Working

Timeline