Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Michele Crosby

Summary

Diligent Caregiver experienced in hospital and in-home settings focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Caring, organized and friendly with excellent interpersonal skills.


Overview

15
years of professional experience
1
Certification

Work History

Richmond Woods Retirement Living

Personal Support Worker
06.2023 - 07.2023

Job overview

  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Supported meal planning and preparation according to dietary restrictions or preferences of the client.
  • Entrusted to handle confidential and sensitive situations in professional matter.

The Village of Glendale Crossing

Personal Support Worker
05.2023 - 06.2023

Job overview

  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Papa John's Pizza

Shift Supervisor
11.2015 - 11.2016

Job overview

  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Managed inventory effectively, reducing food waste and controlling costs for the business.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained compliance with local health department regulations by enforcing strict sanitation practices and food handling guidelines.
  • Boosted team morale through regular team meetings, open communication channels, and incentive programs for high-performing employees.

Bayshore HealthCare Ltd.

Team Leader/Observational Care Provider
05.2013 - 03.2015

Job overview

  • Enhanced patient comfort by providing compassionate and attentive care during observation periods.
  • Reduced the risk of falls and injuries through consistent supervision and intervention when necessary.
  • Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Supported patients'' physical needs, assisting with mobility and personal hygiene tasks as required.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Maintained accurate documentation of patient observations and interventions for medical records and shift handover reports.
  • Prevented potentially harmful situations by quickly identifying signs of distress or discomfort in monitored patients.
  • Maintained a safe environment for both patients and staff by adhering to infection control protocols and hospital guidelines.

Prometric

Test Center Administrator
08.2011 - 08.2012

Job overview

  • Ensured test-taker confidentiality with strict adherence to privacy policies and regulations.
  • Maintained a well-organized testing environment, resulting in improved candidate focus and performance.
  • Provided exceptional customer service to test takers, addressing inquiries and concerns promptly and professionally.
  • Collaborated with fellow administrators to develop effective exam schedules, maximizing resource utilization and minimizing conflicts.
  • Trained new Test Center Administrators, ensuring consistent quality of service across the team.
  • Monitored test sessions closely to enforce strict compliance with established protocols, maintaining integrity throughout the process.
  • Resolved technical issues swiftly during testing sessions to minimize downtime for candidates without compromising security measures.
  • Accurately recorded all relevant information during exam sessions for reliable data tracking and reporting purposes.
  • Communicated effectively with external vendors regarding scheduling changes or other adjustments to ensure smooth operations at the test center.

Thomcare

Community Service Worker
03.2011 - 04.2011

Job overview

  • Taking a genuine interest in clients by listening to their needs, ensuring that their environment is clean and safe
  • Enhanced community engagement by organizing and implementing outreach programs.
  • Assisted individuals in developing and achieving personal goals by providing guidance and support.
  • Collaborated with local agencies to create a comprehensive network of resources for community members in need.
  • Developed strong rapport with clients, fostering trust and open communication.
  • Walking and using public transportation with clients to planned outings or events including Narcotics Anonymous meetings
  • Handling errands for or with clients, such as grocery shopping, paying bills, writing letters, etc
  • Provided crisis intervention services to individuals experiencing emotional distress or critical situations.

Laura Secord

Customer Service Representative
09.2008 - 05.2010

Job overview

  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Education

G.A. Wheable Centre For Adult Education
London, ON

06.2023

University Overview


  • Personal Support Worker, Richmond Woods Retirement Village, Completed June 2023
  • Personal Support Worker, The Village of Glendale Crossing, Completed May 2023


G.A. Wheable Centre For Adult Education
London, ON

High School Diploma
06.2023

University Overview

TriOS College
London, ON

Community Service Worker Diploma
03.2011

University Overview


  • Graduation with Distinction, March 2011

Skills

  • Privacy and Confidentiality
  • Condition Monitoring
  • Daily Living Assistance
  • First Aid and Safety
  • Dementia care
  • PPE Usage
  • Compassionate care
  • Conflict resolution
  • Active listening
  • Verbal and Written Communication Skills

Languages

English

Certification

• CPR Certified Canadian Red Cross 2023


Timeline

Personal Support Worker
Richmond Woods Retirement Living
06.2023 - 07.2023
Personal Support Worker
The Village of Glendale Crossing
05.2023 - 06.2023
Shift Supervisor
Papa John's Pizza
11.2015 - 11.2016
Team Leader/Observational Care Provider
Bayshore HealthCare Ltd.
05.2013 - 03.2015
Test Center Administrator
Prometric
08.2011 - 08.2012
Community Service Worker
Thomcare
03.2011 - 04.2011
Customer Service Representative
Laura Secord
09.2008 - 05.2010
G.A. Wheable Centre For Adult Education
G.A. Wheable Centre For Adult Education
High School Diploma
TriOS College
Community Service Worker Diploma
Michele Crosby