Michele Cassio
Greater Sudbury
Summary
Dynamic professional with a proven track record in client relationship building and strategic account development. Excelled in leveraging sales strategy development and customer-oriented approaches to exceed targets and foster client loyalty. Skilled in lead prospecting and business growth, achieving high client satisfaction and retention rates.
Overview
23
23
years of professional experience
Work History
Realtor
EXP Realty Brokerage
2023.04 - Current
- Coordinate various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Build lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Develop strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhance client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Deliver exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Leverage social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
Account Manager
Stingray Radio
2018.09 - 2022.04
- Developed advertising sales across multiple platforms including Digital, Radio and Out-of-Home
- Met and exceeded monthly, quarterly sales targets
- Present innovative sales opportunities to small, medium and large clients
- Wrote professional and comprehensive sales presentations
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Manager
Larche Communications (Bell Media)
2010.08 - 2018.09
- Developed advertising sales across multiple platforms including Digital, Radio and Out-of-Home
- Met and exceeded monthly, quarterly sales targets
- Present innovative sales opportunities to small, medium and large clients
- Wrote professional and comprehensive sales presentations
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Participated in community events and initiatives
Account Manager
Levert Personnel Resources
2007.08 - 2010.06
- Responsible for acquiring and maintaining accounts throughout the Industrial sector in the Sudbury district
- Responsible for assessing client’s needs in their current and future business dealings
- Involved in all aspects of client negotiations/dealings
- Developing quotes for each position required by client
- Negotiating Terms & Conditions
- Assuring what Personal Protective Equipment is needed for each job
- Inputting all information in database
- Visiting all job sites and meeting with each client
- Making sure that each job site meets Ministry Health & Safety Standards
- Making sure candidates are certified and qualified for each job position
Territory Manager
McCormick & Company
2002.01 - 2007.04
- Managed the Northern Ontario Territory
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction
- Established successful account relationships by building rapport and maintaining consistent communication.
- Responsible for acquiring and maintaining business with all grocery stores within in this territory
- Responsible for all equipment used in the store’s spice section
- Responsible for any programs or secondary displays in each grocery store
- Expected to document all sales calls, sample distributions, monthly highlights and to also meet all sales targets
Education
Bachelor of Arts - Psychology
Laurentian University
Greater Sudbury, ONSkills
- Client relationship building
- Sales strategy development
- Lead prospecting
- Customer-oriented
- Strategic account development
- Business development
- Account development
Timeline
Realtor
EXP Realty Brokerage
2023.04 - Current
Account Manager
Stingray Radio
2018.09 - 2022.04
Account Manager
Larche Communications (Bell Media)
2010.08 - 2018.09
Account Manager
Levert Personnel Resources
2007.08 - 2010.06
Territory Manager
McCormick & Company
2002.01 - 2007.04
Bachelor of Arts - Psychology
Laurentian University