Michele Caban Morales
San Pedro
Summary
Detail-oriented Ambulatory Service Representative with expertise in coordinating outpatient care and managing health records. Skilled in triaging patient concerns and facilitating communication among patients, healthcare providers, and insurance companies. Proven ability to streamline processes and enhance patient satisfaction, contributing to improved operational workflows.
Overview
1
1
year of post-secondary education
17
17
years of professional experience
Work History
Ambulatory Service Representative
Kaiser Permanente
Baldwin Park
05.2022 - Current
- Managed front office registration and cash handling for co-pays, contributing to efficient patient flow and revenue collection.
- Addressed patient inquiries and resolved concerns promptly, enhancing patient satisfaction and trust in services.
- Facilitated communication between patients and healthcare providers effectively.
- Scheduler for MRIs, CTs, Ultrasound, Nuclear Medicine and some IR procedures
Scheduler
United Medical Imaging HealthCare
West Covina
11.2015 - 07.2021
- Managed appointment coordination for nuclear medicine and biopsy services to enhance patient care.
- Assisted Radiologist in Breast and Thyroid Biopsies to support accurate diagnoses and patient care
- Registered patients, collected co-pays, and verified insurance to ensure smooth check-in process
- Obtained and uploaded medical records
- Conducted training sessions for new biopsy staff
Front and Back Office Medical Assistant
Crenshaw Medical Center
Los Angeles
09.2010 - 01.2014
- Monitored and recorded vital signs, Injections, Phlebotomy, EKG
- Dressed wounds with appropriate bandages. Suture removal. Staple removal
- Dressed wounds with appropriate bandages, Suture removal, Staple removal
- Processed medical procedure authorizations to facilitate patient care, Managed pharmacy medication authorizations to support patient treatment plans
- Collected patient information during intake to ensure accurate records and charting
- Verified medical benefits and collected co-pays to streamline patient billing process
- Scheduled outpatient surgeries to coordinate patient care and optimize physician availability
Front and Back Office Medical Assistant
Rejuvalife Vitality Institute
Beverly Hills
02.2009 - 10.2010
- Monitored and recorded patient vital signs, Administered medications through injections, Collected blood samples for laboratory testing, Conducted electrocardiograms to assess heart function
- Obtained patient information and charted medical histories for accurate record-keeping
- Supported physician during liposuction procedures in surgical settings
- Provided support to physician with facial fillers injections in a clinical environment
- Assisted physician in Liposuction procedures
- Applied dressings to wounds for protection, Removed sutures from incisions post-surgery, Extracted surgical staples from healing sites
Education
Bryman College
Rosemead, CA 08.1997 - 06.1998
Skills
- Patient care coordination
- Patient scheduling
- Patient registration
- Scheduling software
- Problem solving
- Leadership
- Communication
Timeline
Ambulatory Service Representative
Kaiser Permanente
05.2022 - Current
Scheduler
United Medical Imaging HealthCare
11.2015 - 07.2021
Front and Back Office Medical Assistant
Crenshaw Medical Center
09.2010 - 01.2014
Front and Back Office Medical Assistant
Rejuvalife Vitality Institute
02.2009 - 10.2010
Bryman College
08.1997 - 06.1998