Michele Assinck
Woodview,ON
Summary
Proven track record in enhancing customer experiences and sales outcomes, notably at Goway Travel. Excelled in environments demanding critical thinking and exceptional customer service, achieving sales targets through personalized service. Skilled in Microsoft Office and active listening, adept at fostering client relationships and driving satisfaction. Demonstrates meticulous attention to detail and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Destination Specialist
Goway Travel
02.2023 - Current
- Utilized expert knowledge of destination offerings to create customized itineraries tailored to individual preferences and interests
- Consistently met or exceeded sales targets, demonstrating a strong commitment to delivering exceptional service
- Ensured all reservations were processed with careful attention to detail
- Completed administrative tasks such as processing payments, generating invoices and reconciling any invoice discrepancies
Sales and Design
Royal Homes
04.2021 - 01.2023
- Worked closely with clients to design custom home plans
- Prepared sales contracts and change orders throughout as required
- Provided home finishing selection assistance and design consultations
- Replied to email and phone leads to qualify potential clients
Bartender/Server
Corner House Pub & Grill
05.2017 - 06.2021
- Served high customer volumes during special events, nights, and weekends
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
Travel Consultant
Stonehouse Travel
05.2017 - 09.2019
- Built strong relationships with clients through exceptional communication and personalized service
- Organized trips for individual, family and business travelers
- Worked closely with clients to understand unique needs and meet specific travel desires
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference
Travel Consultant
Maritime Travel
01.2015 - 05.2017
- Assisted individuals and groups in planning, organizing and booking travel
- Displayed professionalism and product knowledge, contributing to an increase in client satisfaction
- Made necessary booking arrangements and kept detailed financial records in order to pay suppliers
Client Service Clerk
Parkview Home
04.2013 - 09.2015
- Greeted all visitors at the nursing home, answering questions and guiding to the proper locations
- Performed clerical duties such as faxing documents, filing, answering incoming phone calls and routing calls to the correct department
- Sorted and organized incoming mail
- Assisted with scheduling replacement staff to fill in sick calls
Inventory Specialist
Le Chateau
02.2011 - 09.2012
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies
- Prepared special orders for shipment
- Received incoming products and carried out quality control checks on items
- Prepared the merchandise to be stocked and displayed on the sales floor
Education
Diploma - Tourism & Travel
Centennial College
Toronto, ON08-2013
Diploma - Advertising
Georgian College
Barrie, ON04-2008
Skills
- Microsoft office
- Active listening
- Customer service
- Critical thinking
- Customer relations
- High volume environments
Languages
English
Native or Bilingual
Timeline
Destination Specialist
Goway Travel
02.2023 - Current
Sales and Design
Royal Homes
04.2021 - 01.2023
Bartender/Server
Corner House Pub & Grill
05.2017 - 06.2021
Travel Consultant
Stonehouse Travel
05.2017 - 09.2019
Travel Consultant
Maritime Travel
01.2015 - 05.2017
Client Service Clerk
Parkview Home
04.2013 - 09.2015
Inventory Specialist
Le Chateau
02.2011 - 09.2012
Diploma - Tourism & Travel
Centennial College
Diploma - Advertising
Georgian College
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