Michelangelo Puopolo
Woodbridge,Canada
Summary
Energetic and passionate leader with over 17 years of retail banking experience and a business geography background. A self-starter who focuses on building and maintaining relationships to drive strong business results. Currently, I manage a team of advisors who look to deliver complex advice to customers, while also providing a legendary customer experience. My main objective is to help drive business results, to increase profitability, with a specific focus on developing colleagues to help them achieve their true potential.
Overview
9
9
years of professional experience
Work History
Community Manager, Personal and Commercial Banking
RBC, Royal Bank
07.2022 - Current
- Focused on driving business growth and client experience within a specific geographic area, encompassing multiple branches including the flagship branch for Vaughan and Top 25 branch in the GTR.
- Lead direct reports, manage branch operations, and build relationships both within RBC and the wider community to acquire and retain clients.
- Work closely with various RBC partners to execute on business objectives and initiatives.
- Understand and manage strategic, reputational, operational, credit, and regulatory compliance risks.
- Build relationships with key stakeholders, acting as an RBC ambassador, and participating in community events.
- Advocate for a positive and diverse work environment by creating a culture of belonging and dialogue to enhance the employee and client experience.
Assistant Branch Manager, Canadian Retail Banking
TD Canada Trust
07.2020 - 06.2022
- Inspired my team in building a positive customer and employee experience while ensuring effective delivery of complex advice.
- Actively coach branch advisors to specifically focus on strengthening advice conversations and capabilities while providing a legendary service.
- Resolve operational and high-risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies.
- Improve team performance and efficiency by sharing information and subject matter expertise, providing ongoing feedback, and ensuring their performance management activities are completed.
- Help build informative, positive, and diverse work environment by promoting open dialogue and encouraging good working relationships with other functions and teams.
Personal Banking Confidence Coach, Personal Banking Delivery Excellence
TD Canada Trust
07.2016 - 07.2020
- Support retail Managers and Sales Advisors with superior solutions, enable a legendary client experience, and champion continuous improvement within the retail network.
- Mentor Managers and Sales Advisors through one-on-one coaching over the phone on advice giving strategies to improve the overall customer and colleague experience.
- Analyzed and developed advisor capabilities through effective sales conversations, visuals and asking for business to increase shareholder value.
- Completed coaching sessions with over 5000 Managers and Sales Advisors to understand customer and colleague needs, provide advice and appropriate products and services, or refer business opportunities to related partners.
- Increased Manager/Advisor confidence through Coaching the TD Way and was recognized numerous times by peers and management for developing my colleagues.
Education
Bachelor of Arts - Geographic Analysis, Marketing Management
Ryerson University
10.2009
Skills
- Proficient in PC, GIS, and statistics software: Microsoft Office (Word, Excel, Access, PowerPoint), ArcGIS, MapInfo, SPSS
- Fluent in two languages: English and Italian
- Strong interpersonal and organizational skills, who excels in a fast-paced environment, with well-developed time management skills
- Robust problem-solving skills and the ability to grasp new concepts quickly
- Express strong leadership and coaching skills, which develop colleagues for the future
Accomplishments
- Canadian Securities Institute - Investment Funds in Canada (IFC) 2012, Branch Compliance Officer (BCO) 2020, Personal Financial Services Advice (PFSA) 2025
- RBC, Royal Bank - Leadership Award 2024, Quarterly Champion recipient (Q3 2024), Quarterly Champion recipient (Q2 2025)
- Ryerson University, Faculty of Arts - Geographic Analysis, Dean’s List
References
References available upon request.
Timeline
Community Manager, Personal and Commercial Banking
RBC, Royal Bank
07.2022 - Current
Assistant Branch Manager, Canadian Retail Banking
TD Canada Trust
07.2020 - 06.2022
Personal Banking Confidence Coach, Personal Banking Delivery Excellence
TD Canada Trust
07.2016 - 07.2020
Bachelor of Arts - Geographic Analysis, Marketing Management
Ryerson University
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