Michela Di Matteo
Toronto,ON
Summary
Dynamic and results-oriented professional with a track record of enhancing productivity and customer satisfaction at Habitat for Humanity. Excelled in staff management and training, boosting profits by 70%. Adept in Microsoft 365 and skilled in fostering customer relations, demonstrating a fast learning ability and strong organizational skills.
Overview
2
2
years of professional experience
Work History
Convocation Assistant
George Brown College
04.2024 - 06.2024
- Proven ability to learn quickly and adapt to new situations.
- Used strong organizational and critical thinking skills to create a system structured to locate files and documents with ease.
- Assisted managers and supervisors in daily office operations.
- Reduced superior's daily work load through taking initiative to work alongside team members to establish daily priorities and identify deficits.
- Managed to finish all tasks and operations well before deadlines significantly increasing the rate of work and productivity.
Assistant Store Manager
Habitat for Humanity
10.2022 - 03.2024
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates to ensure staff met store standards which led to significant improvements of productivity while on the sales floor.
- Collaborated with store manager to determine daily sales goals and priorities.
- Conducted performance evaluations of team members alongside store manager to provide constructive feedback resulting in enhanced productivity levels and increased revenue of monthly sales targets.
- Helped maximize profits by 70 percent through creating strategic merchandising, retaining relevant knowledge on all products, and fostering strong customer rapport.
Education
High School Diploma -
Central Toronto Academy
Toronto, ON06-2021
Skills
- Fast Learner
- Time Management
- Proficiency in Microsoft 365 including Microsoft Word
- Computer Skills
- Hiring and Training
- Goal Setting
- Customer Relations
- Task Delegation
- Verbal and written communication
- Staff Management
- Experience working with Salesforce, Microsoft Teams
- Goals and performance
Languages
English
Full Professional
Timeline
Convocation Assistant
George Brown College
04.2024 - 06.2024
Assistant Store Manager
Habitat for Humanity
10.2022 - 03.2024
High School Diploma -
Central Toronto Academy
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