Michel Nwogbo

• MSI Call center agent representing Bell Small Business, -
• Consistently achieved over 85% in call quality evaluations
• Promoted from Bell residential team to Bell Small Business based on performance evaluations
• Self-motivated, with strong sense of personal responsibility.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Passionate about learning and committed to continual improvement.
• Skilled at working independently and collaboratively in team environment.

• Responsibilities include administration, coordinating operations, customer service, dispatching, and building and analyzing reports
• Maintained and improved drivers key performance indicators in accordance with company standards.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Executed record filing system to improve document organization and management.
• Liaised between clients and vendors and maintained effective lines of communication.

• Responsible for multiple key aspects to include Customer Service, Account Management, Accounts Payable, Accounts Receivable, and Truckload & Less than Truckload Shipping
• Made over 40% of company’s revenue by leading and improving distribution campaign.
• Developed and implemented strategies to reduce costs and improve quality of service.
• Monitored inbound and outbound freight operations to establish timely delivery of packages.
• Tracked orders and notified customers of status or potential delays.

• Trained, coached and mentored new contractors to fundraise for charities as, Right to Play, Care Canada, and Save the Children for maximum performance.
• Developed and implemented strategies to increase public awareness in a commission-based role.
• Promoted thrice within a ten month period, from Sales Associate, to Sales Leader, to Team Leader.
• Monitored sales team performance and provided constructive feedback.
• Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
• Knocked on 80-100 doors per day

• Provided positive first impressions to welcome existing, new, and potential customers.
• Set and achieved company defined sales goals.
• Contributed to event marketing, sales and brand promotion.
• Consulted with businesses to supply accurate product and service information.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Earned 2% commission for every shoe item sold.

• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Controlled line and crowd with quick, efficient service.
• Promoted additional items with beverages, increasing store sales.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Student Council President | Great Lakes College of Toronto | 2010 – 2011Award Winner | International Fashion Parade | Best Dressed Male | 2010Scholarship | University of OttawaVice-President | Nigerian Student Association | University of Ottawa MS Office Suite | Ad Creation | Futuristic Marketing | Word Perfect | Java | POS Systems | Courier Complete