Michel Gruber

• Delivered exceptional customer service through personalized engagement, resulting in increased client satisfaction and retention.
• Maintained expert knowledge of product lines to support customers in making informed purchasing decisions.
• Utilized up selling and suggestive selling techniques to consistently exceed sales targets.
• Accurately managed inventory and ensured well-organized merchandise to support operational efficiency.
• Created and maintained visually appealing displays to enhance product visibility and drive sales.
• Performed professional fittings for suits and tuxedos for weddings, graduations, and other formal events.
• Processed sales transactions, returns, and exchanges efficiently and with attention to accuracy.
• Resolved customer issues promptly and diplomatically, fostering long-term relationships and repeat business.

Federal Government Roles
Service Canada – Ottawa, ON | May 1999 – December 2022

• Administrative Assistant (2020 – 2022)
  Supported senior management by handling administrative requests, correspondence, and workplace coordination to ensure smooth day-to-day operations.
  Prioritized and responded to queries efficiently, contributing to effective workflow and communication across departments.
  
• Assistant Test Analyst (2010 – 2020)
  Maintained and monitored pensioner databases and payment systems to identify and resolve system bugs.
  Created, executed, and documented test scripts and reports to support system functionality and ensure data integrity.
  Collaborated with development teams to refine processes and ensure software reliability in service delivery.
  
• Program Officer (Call Centre) (1999 – 2010)
  Administered key social benefit programs including the Canada Pension Plan (CPP) and Old Age Security (OAS).
  Processed applications, assessed eligibility, and provided comprehensive guidance to clients.
  Delivered high-volume frontline service support, assisting pensioners with inquiries, updates, and claims, ensuring compliance with federal guidelines.
  

• Prepared, portioned, and delivered meals to patients in alignment with dietary requirements and healthcare standards.

• Ensured a clean and sanitary kitchen environment by performing dishwashing and general cleaning duties.