Summary
Overview
Work History
Education
Skills
Professionalcourses
Languages
Timeline
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Michel El Asmar

Lachine,QC

Summary

Dedicated and resourceful professional with extensive experience in maximizing resource utilization and ensuring optimal activity within teams. Proven track record of collaborating closely with team members to update availability, monitor mandates, and target resources to meet mandate needs effectively. Skilled in addressing problem situations with engagement leaders across various service lines and offices, identifying scheduling gaps and conflicts, and implementing proactive solutions in coordination with the National team. Adept at identifying opportunities to optimize professionals' time, performing detailed analyses, and developing a comprehensive understanding of service offerings and team skills. Demonstrated ability to multitask, prioritize, and meet tight deadlines in a dynamic and high-volume environment.

Overview

5
5
years of professional experience

Work History

Analyst

National Bank of Canada
  • Conduct data analysis to identify trends, insights, and opportunities
  • Prepare reports, presentations, and dashboards to communicate findings to stakeholders
  • Assist in the development and implementation of strategies to improve business performance
  • Collaborate with cross-functional teams to gather and analyze data from various sources
  • Support decision-making processes by providing actionable recommendations based on analysis and insights
  • Stay current with industry trends, best practices, and emerging technologies related to the field.

Customer Service Representative

National Bank of Canada
02.2023 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
  • Answered a constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
  • Identified scheduling gaps and conflicts, and proactively implemented solutions while coordinating with the National team.

Sales Associate

MYM Trading
06.2019 - 10.2023
  • Answered customer questions about sizing, accessories, and merchandise care
  • Solved customer challenges by offering relevant products and services
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Ensured maximum use and activity of resources by collaborating closely with professionals, updating their availability, and monitoring their mandates.
  • Addressed problem situations with engagement leaders across service lines or offices.
  • Identified opportunities to optimize the use of professionals' time and conducted various analyses as needed.
  • Multitasked and set priorities effectively to meet numerous tight deadlines in a dynamic and high-volume environment.

Education

Master’s degree in economics -

UQAM
Québec, QC
07.2024

Bachelor’s degree in pure economics -

Lebanese University
Lebanon
01.2020

Skills

  • Leadership
  • Bilingual (English/French)
  • Communication Skills
  • Problem Solving
  • Critical Thinking
  • Attention to Details
  • Analysis
  • Proactivity
  • Analytical Thinking
  • MS Excel
  • Excel proficiency
  • Data Research and Validation

Professionalcourses

  • Financial Markets-Yale University
  • Earth Economics University Rotterdam
  • Portfolio and Risk Management-University of Geneva
  • Technical Support Fundamentals-Google
  • The Bits and Bytes of Computer Networking-Google

Languages

English
French

Timeline

Customer Service Representative

National Bank of Canada
02.2023 - 01.2024

Sales Associate

MYM Trading
06.2019 - 10.2023

Analyst

National Bank of Canada

Master’s degree in economics -

UQAM

Bachelor’s degree in pure economics -

Lebanese University

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Michel El Asmar