Michel Chicoine
Montreal,QC
Summary
Adept in both emergency response and customer service, I significantly enhanced passenger satisfaction and safety at Westjet Airlines. Skilled in FAA regulations and bilingual communication, My leadership and adaptability ensured seamless service and crisis management, reflecting a strong work ethic and hospitality expertise. Accomplished Flight Attendant offering over 18 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Accomplished Flight Attendant offering over 18 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Flight Attendant
WestJet Airlines
01.2006 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Train Attendant
Via Rail Canada
04.1998 - 03.2006
- Fostered a positive atmosphere onboard by engaging with passengers in a friendly and approachable manner.
- Assisted individuals with special needs or disabilities in accessing accommodations or navigating through train cars as needed.
- Delivered informative announcements over the train''s public address system regarding upcoming stops, delays, or other relevant updates.
- Collaborated with colleagues to manage on-board events such as dining services, entertainment options, and special requests from passengers.
- Participated in regular training sessions to stay updated on industry regulations, safety protocols, and best practices for delivering excellent customer service in a railway setting.
- Handled ticket sales, fare collection, and payment processing swiftly and accurately to maintain efficient boarding processes.
Education
High School Diploma -
College Lasalle
Montreal, QC 09.1984 - 05.1986
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- English and French Communication and Witing
- Food and Beverage Service
- Hospitality service expertise
- Professional Appearance
- Safety Procedures
- Public Speaking
- Emergency Procedures
- Leadership Qualities
- Passenger Assistance
- Cultural Awareness
- Interpersonal communications
- Emergency Situations Management
- Emergency Response Coordination
- Flight safety
- FAA Regulations
- Passenger safety management
- Company policy adherence
- Issue Resolution
- Conflict Mediation
- Multilingual Skills
- Guest Services
- Emergency Care
- Cleanliness and sanitation
- Preflight briefings
- Aviation regulations
- Crew Coordination
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Flight Attendant
WestJet Airlines
01.2006 - Current
Train Attendant
Via Rail Canada
04.1998 - 03.2006
High School Diploma -
College Lasalle
09.1984 - 05.1986
Similar Profiles
Vincent PullenVincent Pullen
Customer Service Agent at WestJet AirlinesCustomer Service Agent at WestJet Airlines
ISHU ISHU null
Lead Customer Service Representative at WestJet AirlinesLead Customer Service Representative at WestJet Airlines
Fataneh Zarnegar BakhtiariFataneh Zarnegar Bakhtiari
Customer Service Agent at WestJet airlinesCustomer Service Agent at WestJet airlines
Rebecca PilonRebecca Pilon
Cabin Crew Member at WestJet AirlinesCabin Crew Member at WestJet Airlines
Himzet AlicHimzet Alic
Deputy Handling Director at NewrestDeputy Handling Director at Newrest