Michel Charbonneau

Led sales team to increase customer engagement and satisfaction metrics.

• Coordinated support initiatives to swiftly resolve customer inquiries, improving customer satisfaction.
• Evaluated customer service processes to identify improvement opportunities, enhancing operational effectiveness.
• Managed multiple wholesale clients across Ontario and both coasts, strengthening market presence.
• Oversaw daily operations, ensuring efficient workflow and team productivity.
• Developed strategies to enhance operational efficiency and streamline processes.
• Recruited and hired qualified candidates to fill open positions.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Ensured compliance with all applicable laws, regulations, industry standards.

• Generated sales leads through cold calling and networking, expanding client base.
• Conducted product demonstrations to effectively highlight features and benefits.
• Cultivated client relationships to identify needs and preferences, enhancing customer loyalty.
• Managed customer accounts to ensure timely follow-ups and service continuity.
• Resolved customer inquiries promptly, maintaining high satisfaction levels.
• Collaborated with team members to enhance sales strategies and initiatives.
• Developed key customer relationships, contributing to sales growth.
• Analyzed customer feedback to drive improvements in products and services.