Michel Bertrand

• Imported electronic or print files using Signa and made color, digital image and text corrections.
• Utilized PC and Mac program to prepare jobs for color proofs and print.
• Worked closely with 7 member team to maintain high standards of quality and encourage repeat business.
• Implemented light boxes and microscopes to examine finished plates, detect flaws and verify conformity.
• Operated and maintained image and plate setters.

Preparing files in order prior to going on press.

Preparing hard copy proofs for clients to view.

Making digital plates for printing presses.

Worked with a team of 8 members.

Worked overnight un-supervised.

• Employed design fundamentals when selecting typography, composition, layout, and color in design work.
• Met with customers to present mockups and collect information for adjustments.
• Developed creative design for print materials, brochures, banners, and signs.

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Developed estimates by costing materials, supplies, and labor.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.