Customer-focused Server/Bartender with over two years of experience in high-volume, fast-paced restaurant environments. Proven expertise in delivering top-quality service, preparing beverages, and efficiently managing multiple tables. Adept at resolving customer concerns and handling high-pressure situations with professionalism. Committed to enhancing guest experiences and ensuring seamless restaurant operations.
• Serve food and beverages in a high-volume restaurant while managing multiple tables efficiently.
• Prepare and serve a variety of drinks, including cocktails, ensuring accuracy and high standards.
• Maintain a clean and organized bar area, providing guests with quick and friendly service.
• Process payments and handle customer complaints professionally to ensure guest satisfaction.
• Delivered personalized service by anticipating guest needs and responding promptly to requests.
• Managed cash and card payments using POS systems, ensuring accuracy in transactions.
• Maintained cleanliness in dining areas and assisted with food preparation during busy hours.
• Managed seating arrangements and ensured timely service for guests during peak hours.
• Assisted with front-of-house operations, including organizing reservations and managing guest flow.
• Supported servers and kitchen staff during high-volume periods by providing hands-on assistance.
Bartending & Beverage Preparation
Customer Service Excellence
Fast-Paced Service & Multitasking
Cash Handling & POS Systems
Conflict Resolution & Problem Solving
Team Collaboration & Communication
Food & Beverage Service
Smart Serve certified since April 2023