Summary
Overview
Work History
Education
Skills
Smart Serve Certified
Timeline
Generic

MICHEALA RUIZ

Summary

Customer-focused Server/Bartender with over two years of experience in high-volume, fast-paced restaurant environments. Proven expertise in delivering top-quality service, preparing beverages, and efficiently managing multiple tables. Adept at resolving customer concerns and handling high-pressure situations with professionalism. Committed to enhancing guest experiences and ensuring seamless restaurant operations.

Overview

3
3
years of professional experience

Work History

Server/Bartender

Kelsey's
04.2023 - Current

• Serve food and beverages in a high-volume restaurant while managing multiple tables efficiently.

• Prepare and serve a variety of drinks, including cocktails, ensuring accuracy and high standards.

• Maintain a clean and organized bar area, providing guests with quick and friendly service.

• Process payments and handle customer complaints professionally to ensure guest satisfaction.

Server

Eggsmart
08.2022 - 06.2023

• Delivered personalized service by anticipating guest needs and responding promptly to requests.

• Managed cash and card payments using POS systems, ensuring accuracy in transactions.

• Maintained cleanliness in dining areas and assisted with food preparation during busy hours.

Hostess

Turtle Jacks
10.2021 - 08.2022

• Managed seating arrangements and ensured timely service for guests during peak hours.

• Assisted with front-of-house operations, including organizing reservations and managing guest flow.

• Supported servers and kitchen staff during high-volume periods by providing hands-on assistance.

Education

High School Diploma -

St. Edmund Campion Catholic Secondary School
Brampton, ON
06.2023

Skills

Bartending & Beverage Preparation

Customer Service Excellence

Fast-Paced Service & Multitasking

Cash Handling & POS Systems

Conflict Resolution & Problem Solving

Team Collaboration & Communication

Food & Beverage Service

Smart Serve Certified

Smart Serve certified since April 2023

Timeline

Server/Bartender

Kelsey's
04.2023 - Current

Server

Eggsmart
08.2022 - 06.2023

Hostess

Turtle Jacks
10.2021 - 08.2022

High School Diploma -

St. Edmund Campion Catholic Secondary School
MICHEALA RUIZ