Micheal Torres
Riverside
Summary
Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.
Overview
6
6
years of professional experience
Work History
Shift Lead Manager
Wingstop
06.2024 - Current
- Supervised daily restaurant operations to ensure efficiency and adherence to company standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Monitored inventory levels, ordered supplies, and managed stock rotation for optimal freshness.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for customers.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the brand.
Driver
Amazon
11.2022 - 02.2024
- Organize packages for efficiency
- Adhere to predetermined routes and schedule
- Provide customer service
- Complying with DOT regulations
- Operated delivery vehicles to ensure timely and accurate package delivery.
- Followed safety protocols to maintain compliance with transportation regulations.
Loader
Vitco Foods
04.2021 - 03.2022
- Loader/ order selector
- Load truck according to truck map with EPJ
- Order pick customer add on
- Order select regular orders
- Sort product to correct truck route
Groundman/ Hostler Driver
ITS CON Global
11.2019 - 02.2021
- Walk along the train unlocking/ locking containers stack locks and or removing said locks
- Guide crane across tracks and to correct lift point for trailer pickups
- Move and park trailer chassis according to train map and scheduling
Education
High School diploma -
Ontario High School
Skills
- Time management
- Sales
- Inventory control
- Vehicle maintenance
- Mechanical knowledge
- Supervisor
- Detail Oriented
- Painting
- Workplace safety
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead Manager
Wingstop
06.2024 - Current
Driver
Amazon
11.2022 - 02.2024
Loader
Vitco Foods
04.2021 - 03.2022
Groundman/ Hostler Driver
ITS CON Global
11.2019 - 02.2021
High School diploma -
Ontario High School