Micheal Ogunshola
Glace Bay
Summary
Dynamic food service professional with a proven track record at Favour, excelling in customer service and inventory management. Adept at enhancing guest experiences through menu knowledge and effective sales strategies. Recognized for maintaining high food safety standards while fostering a collaborative team environment. Committed to delivering exceptional service and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Service Worker
favour
Toronto
09.2024 - 01.2025
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Operated dishwashing machines safely and efficiently.
- Responded promptly to customer inquiries regarding menu items or special requests.
- provide supportive environment for everyone
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained accurate records of sales transactions for end-of-day reports.
- Prepared workstations with ingredients and tools to increase efficiency.
Room Service Attendant
emmanuel
Toronto
02.2023 - 10.2024
- Complied with all company policies and procedures relating to room service operations.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Verified orders against invoices to ensure accuracy of deliveries.
- Reported any maintenance issues or broken equipment immediately to management staff.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Inspected all food items for accuracy prior to delivery.
Education
Bachelor of Arts - Tourism And Hospitality Management
Cape Breton University
Sydney, NoneSkills
- Customer service
- Food safety
- Menu knowledge
- Event planning
- Inventory management
- Sales strategies
- Problem solving
- Team collaboration
- Food storage practices
- Point of sale (POS) system operations
- Multitasking Abilities
Certification
. First Aid and CPR certificate
. WHMIS(WORKPLACE HAZARDOUS MATERIALS INFORMATION SYSTEM
. Food handler certificate
Timeline
Food Service Worker
favour
09.2024 - 01.2025
Room Service Attendant
emmanuel
02.2023 - 10.2024
Bachelor of Arts - Tourism And Hospitality Management
Cape Breton University
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