Micheal Mbanusi
Glace Bay, ,NS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Flower, Fruits & Gifts
02.2023 - 09.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
ShopRite Shopping Complex
03.2019 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Biological Sciences
Cape Breton University
Sydney, NS05.2027
Skills
- Customer Service
- Ability to multitask
- Team player
- Detail Oriented
- Relationship Building
- Coordination
- Documentation
- Product knowledge
- Ability to learn quick
- Strong communication skills
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Flower, Fruits & Gifts
02.2023 - 09.2023
Customer Service Representative
ShopRite Shopping Complex
03.2019 - 12.2022
Bachelor of Science - Biological Sciences
Cape Breton University
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