Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micheal Mann

Edmonton,AB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

The Home Depot
Edmonton, AB
09.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Recorded account information to open new customer accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collected and analyzed customer information to prepare product or service reports.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Sought ways to improve processes and services provided.

Order Picker

The Home Depot
Edmonton, AB
09.2020 - Current
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Entered package information into company's computer system.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Picked and packed order items.
  • Greeted customers and directed to requested products.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

2D Flash Animator

Freelance
Edmonton, AB
08.2016 - Current
  • Worked alongside writers and producers to create unique designs to translate artistic vision into visual medium.
  • Developed storyboards outlining animation plans.
  • Combined technical and artistic abilities to accomplish challenging animation objectives.
  • Collaborated with other animators to create coherent images within scenes.
  • Researched how desired animations, movements and events would occur in real-world situations.
  • Created sequences under tight deadlines and seamlessly integrated with other components.
  • Used Adobe Animate (previously, Adobe Flash) to create computer-generated effects and simulations.
  • Aligned designs with brand image while meeting usability and website standards.
  • Developed creative solutions that drove engagement with published content.
  • Used Adobe Animate, Clip Studio Paint and Adobe Photoshop to create images and layouts for multiple projects.

Receiving Associate

Walmart
Edmonton, AB
11.2016 - 12.2018
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Recorded regular progress and issues with products.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Regularly reviewed invoices and double-checked orders.
  • Coordinated warehouse organization scheme and product placements.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Double-checked cargo inventories and documentation for accuracy.

Education

High School Diploma -

Louis St. Laurent
Edmonton, AB

No Degree - Coding & Game Development

Zenva Academy
Remote

Skills

  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Needs Assessment
  • Calm and Professional Under Pressure
  • Call Documentation
  • Electronic Information Systems
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Cash Register Operations
  • Information Inputting
  • Credit Card Payment Processing
  • Call Transfers
  • Document Conversion
  • Sales Report Generation
  • Document and Records Management
  • Critical Thinking
  • Solving Customer Concerns
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • First-Tier Technical Support
  • Skilled in Microsoft Office
  • Recommending Solutions
  • Computer Proficiency
  • Corrective Actions
  • Establishing and Maintaining Customer Relationships
  • Answering Emails
  • Merchandise Orders and Exchanges
  • Complaint Response
  • Basic HTML
  • Basic CSS
  • Adobe Photoshop
  • Adobe Animate (Adobe Flash)
  • Artistic (10 years)
  • Computer Repair (5 Years)
  • WHMIS trained
  • Violence, Harassment and Bullying Prevention trained
  • Mental Health and De-Escalation trained
  • Fatigue Management and Awareness trained

Timeline

Customer Service Representative

The Home Depot
09.2020 - Current

Order Picker

The Home Depot
09.2020 - Current

Receiving Associate

Walmart
11.2016 - 12.2018

2D Flash Animator

Freelance
08.2016 - Current

High School Diploma -

Louis St. Laurent

No Degree - Coding & Game Development

Zenva Academy

Similar Profiles

CREATE PROFILE
Micheal Mann