MICHEAL AJAYI
Etobicoke,ON
Summary
Dynamic Account Manager with a proven track record at Volante Systems, adept in CRM management and client relationship building. Excelled in developing tailored solutions, enhancing client loyalty, and driving sales growth through effective complaint management and strategic account development. Demonstrated leadership in cross-functional collaboration and risk management, ensuring project success and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager, Strategic Accounts
Volante Systems
Toronto, ON
01.2023 - 09.2024
- Collaborated with internal teams to develop and implement tailored solutions for customers.
- Conducted regular meetings with customers to discuss their current requirements and future plans.
- Resolved customer inquiries, complaints, and disputes in a timely manner.
- Identified opportunities for growth within existing client base through upselling and cross-selling initiatives.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Followed up with clients to gauge product success and promote satisfaction.
- Maintained sales reports and documents to track active and completed projects
- Provided regular updates to CRM with invoices and customer sign offs
Client Advisor
TD Insurance
Toronto
03.2022 - 01.2023
- Provided information and support to clients and agents on account status’, history and balances
- Developed successful customer relationships and quickly resolved service requests to increase sales
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients
- Identified customer needs by asking questions and advising on best solutions
- Resolved issues for customers efficiently and provided operational support directly and consulting different departments for insights
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
- Recognized security risks to properly handle situations
- Kept confidential client information properly protected and only used for official purposes.
Project Planner/Scheduler
Murphy Group; Bennett Construction; McLaren Construction
, United Kingdom
02.2015 - 08.2019
- Developed all Project plans and using Primavera P6
- Played a key role in client meetings, progress meetings and assisted with determination of project requirements
- Utilized Primavera to design the work breakdown structure (WBS), identified activities and input it into the programme, identified all the resources available
- Collaborated with the project teams to ensure that planning and schedules were effectively managed in a time effective manner
- Mitigated any risks to project deliverables by distributing information to Project Managers on schedule performance, trends and remedial actions
- Direct reporting to the project teams and management on the project progress
- Provided planning support, general scheduling and planning assistance to senior planner and project members to ensure the planning and scheduling of activities, resource and cost loaded were effective
- Responsible for the Project’s schedule and project controls requirement
- Responsible for completion of projects to time and cost
- Maintaining regular client contact
- Built relationships with limited set of common clients
- Provided project performance data, project schedules in a concise and timely manner as required by the projects teams
- Delivered the Period Programme Update and information regarding changes and delays that have impacted the programme on a period by period basis
- Delivered the necessary reports to allow Senior Managers direct the project appropriately
Editorial Content Manager
Vapor
Toronto
08.2021
- Computed reports of client’s objectives and meeting minutes within union guidelines
- Proactively managed and organized various database populating confidential client assets using MS Excel with a goal to provide accurate analysis and trouble shoot client’s objectives and expectations
- Successfully worked cross-functionally with internal and external teams to proactively identify client expectation shortfalls with the most favorable risk averse solution.
Education
Prince 2 Foundation - Project Management
University of Brighton
United Kingdom09.2016
Bachelor’s - Accounting & Finance
University of Brighton
United Kingdom07.2014
Associate - Business Studies
Global Cambridge College
United Kingdom06.2012
Skills
- Primavera P6, MS Project, Critical path analysis, Risk & Relationship management
- CRM Management, Zoho, MS Point, Excel and Word, Salesforce
- Earned Value Management, Project Management, Change Management, Data Management
- Requirements Gathering, Lessons learned, Change Management, Cross-functional collaboration
- Management and Reporting, Process improvement
- Quotations, Negotiation and Influencing, Communication, Leadership
- Lead Generation
- Client Relationship Management
- Sales Development
- Needs analysis
- Complaint Management
- Issue Resolution
- Account strategy development
Certification
- OTL
- PMP (In Progress)
Timeline
Account Manager, Strategic Accounts
Volante Systems
01.2023 - 09.2024
Client Advisor
TD Insurance
03.2022 - 01.2023
Editorial Content Manager
Vapor
08.2021
Project Planner/Scheduler
Murphy Group; Bennett Construction; McLaren Construction
02.2015 - 08.2019
- OTL
- PMP (In Progress)
Prince 2 Foundation - Project Management
University of Brighton
Bachelor’s - Accounting & Finance
University of Brighton
Associate - Business Studies
Global Cambridge College
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