MICHEAL AJAYI
Etobicoke,ON
Summary
A highly skilled and competent Planner with a broad range of skills, academic and work experience within the Project Management sector. Excels at an analytical approach to organizational change with the ability to identify a problem and execute, with speed, initiatives that will bring effective change. Proficient in building long term, sustainable relationship with client’s and stakeholders to achieve mutually rewarding project and business results. I am currently looking for an opportunity to take my career further within an outstanding organization that offers learning opportunities and career progression.
Overview
9
9
years of professional experience
Work History
Account Manager, Strategic Accounts
Volante Systems
Toronto, ON
01.2023 - Current
- Collaborated with internal teams to develop and implement tailored solutions for customers.
- Conducted regular meetings with customers to discuss their current requirements and future plans.
- Resolved customer inquiries, complaints, and disputes in a timely manner.
- Identified opportunities for growth within existing client base through upselling and cross-selling initiatives.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Followed up with clients to gauge product success and promote satisfaction.
- Maintained sales reports and documents to track active and completed projects
- Provided regular updates to CRM with invoices and customer sign offs
Client Advisor
TD Insurance
Toronto
03.2022 - 05.2023
- Provided information and support to clients and agents on account status’, history and balances
- Developed successful customer relationships and quickly resolved service requests to increase sales
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients
- Identified customer needs by asking questions and advising on best solutions
- Resolved issues for customers efficiently and provided operational support directly and consulting different departments for insights
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
- Recognized security risks to properly handle situations
- Kept confidential client information properly protected and only used for official purposes.
Project Planner/Scheduler
Murphy Group; Bennett Construction; McLaren Construction
, United Kingdom
02.2015 - 08.2019
- Developed all Project plans and using Primavera P6
- Played a key role in client meetings, progress meetings and assisted with determination of project requirements
- Utilized Primavera to design the work breakdown structure (WBS), identified activities and input it into the programme, identified all the resources available
- Collaborated with the project teams to ensure that planning and schedules were effectively managed in a time effective manner
- Mitigated any risks to project deliverables by distributing information to Project Managers on schedule performance, trends and remedial actions
- Direct reporting to the project teams and management on the project progress
- Provided planning support, general scheduling and planning assistance to senior planner and project members to ensure the planning and scheduling of activities, resource and cost loaded were effective
- Responsible for the Project’s schedule and project controls requirement
- Responsible for completion of projects to time and cost
- Maintaining regular client contact
- Built relationships with limited set of common clients
- Provided project performance data, project schedules in a concise and timely manner as required by the projects teams
- Delivered the Period Programme Update and information regarding changes and delays that have impacted the programme on a period by period basis
- Delivered the necessary reports to allow Senior Managers direct the project appropriately
Editorial Content Manager
Vapor
Toronto
08.2021
- Computed reports of client’s objectives and meeting minutes within union guidelines
- Proactively managed and organized various database populating confidential client assets using MS Excel with a goal to provide accurate analysis and trouble shoot client’s objectives and expectations
- Successfully worked cross-functionally with internal and external teams to proactively identify client expectation shortfalls with the most favorable risk averse solution.
Education
Prince 2 Foundation - Project Management
University of Brighton
09.2016
Bachelor’s - Accounting & Finance
Global Cambridge College
07.2014
Associate - Business Studies
06.2012
Skills
- Primavera P6, MS Project, Critical path analysis, Risk management, Relationship management, Outlook, Power
- Zoho, Point, Excel and Word, Earned Value Management, Project Scheduling, Rollout and Delivery, Project Closure and
- Lessons learned, Change Management, Business Transformation, Cross-functional collaboration, Data
- Management and Reporting Process improvement, Negotiation and Influencing, Communication, Leadership
- Requirements Gathering
Timeline
Account Manager, Strategic Accounts
Volante Systems
01.2023 - Current
Client Advisor
TD Insurance
03.2022 - 05.2023
Editorial Content Manager
Vapor
08.2021
Project Planner/Scheduler
Murphy Group; Bennett Construction; McLaren Construction
02.2015 - 08.2019
Prince 2 Foundation - Project Management
University of Brighton
Bachelor’s - Accounting & Finance
Global Cambridge College
Associate - Business Studies
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